Christopher Bascara Email & Phone Number

Adelaide, Sa, Au

Australia

* Proactively contact business customers prior to installation of services to ensure they have all information required to process the order and be transitioned seamlessly.* Monitor business premium fibre activations to ensure success on the day, proactively managing order fallout if/when required.* Answer all inbound calls in under 5 minutes, ensuring ASA targets are met or exceeded* Contact customers post activation to ensure our customers experience was seamless and resolve any issues where applicable.

Australia

Adopt a customer focus in the delivery of internal/external Services* Build, enhance and maintain quality relationships with all internal and external customers*Alignment of Team objectives to ensure effective delivery of our customer proposition* Providing exceptional service to our customers by being the first point of contact for all inbound claim calls* First point of contact for telephone enquiries and lodgement of new claims* Efficiently and accurately action incoming emails to the claim’s inbox* Appoint and liaise with assessors as required* Monitor workflow to ensure all claims are processed within Code of Practice guidelines* Drive and maximise productivity, at both individual and team level* Provide support to the Claims Teams

Adelaide, Australia

Philippines

*Responsible for providing assistance in Small Business accounts for Telstra*Resolve and escalate customer issue at the first point of contact where possible.*Investigate and resolve customer complaints as per process and provide as appropriate response

Singapore

Makati Philippines

Hotel and Events Consultant (Harrahs Group of Company)

Makati, Philippines

Mortgage Consultant

Makati Philippines

Satellite TV Consultant