Christopher Basile Email & Phone Number

San Antonio, TX, US

Nacogdoches, TX, US

Etech is a servant leader organization providing superior customer experiences and innovative solutions that enable our clients to build stronger brands, strengthen customer relationships, and gain market share. Etech provides service as a solution; handling customer contacts, delivering business insights through Etech Insights, and technology solutions.

Nacogdoches, TX, US

Analyzed data and provided insights related to artificial intelligence (AI) projects/campaigns. ✦Leveraged data analysis, statistical methods, and Etech Insights to draw meaningful conclusions and make recommendations to improve operational performance.✦Mentored employees by providing guidance, sharing expertise, offering constructive feedback, and helping.

Sterling, VA, US

Responsible for Contact Center’s performance, managing customer interactions across various channels, while delivering an efficient and effective customer and contact center employee experience. ✦Developed and implemented consumer growth strategies that aligned with enterprise goals and core values. ✦Facilitated leadership development and continuing.

New York, New York, US

Spearheaded transformation of contact center operations, optimizing strategic functions across Customer Success, Loyalty, Technical Support, Services, Sales, and Learning & Development teams. Led cross-functional project teams from inception to completion, overseeing process design, implementation, and quality control initiatives. Successfully navigated.

Scottsdale, Arizona, US

Directed strategic post-onboarding activities with 50+ agents leveraging enterprise-level key strategic account management. Orchestrated executive leadership strategic planning to reduce logo churn through accelerated solution adoption. Created a data-driven approach to pinpoint upsell opportunities and enhance customer lifetime value. Collaborated.

US

Directed comprehensive contact center operations, overseeing 14 Managers and 145 Existing Account Agents while fostering cross-functional collaboration across Sales, HR, Training, Finance, Product Development, Marketing, and Executive teams. Spearheaded daily management initiatives to resolve customer conflicts and strengthen support infrastructure.

Atlanta, Georgia, US

Coordinated operations and leadership for Outbound, Ecommerce, and Chat Channels including 8 Sales Managers and 88 Sales Agents dispersed across 13 US regions. Led business transformation and team development for two outsourced vendors and drove P&L results through inbound, outbound, and chat selling tactics. Selected Accomplishments:✦Outpaced revenue.

Atlanta, Georgia, US

Launched an outbound sales team generating new recurring revenue for diversified telecommunications business products and cloud-based technologies. Hand-selected to lead the Outbound team in conjunction with the Inside Sales team. Promoted a consultative sales approach as opposed to a telemarketing viewpoint, resulting in increased customer satisfaction.

Greenwood Village, Colorado, US

Achieved year-over-year B2B and B2C revenue growth, workforce optimization, and quality success scores through effective contact center leadership of this large Business Process Outsourcer (BPO). Held accountability for 200+ employees, while conducting business on behalf of different Fortune 500 logos including Best Buy, IBM, HP, Google, AT&T, and.

Bachelor’S Degree, Business Management

Associate’S Degree, Criminal Justice