Christopher Batts Email & Phone Number

Tampa, FL, US

Tampa, Florida, United States

• Utilized various security technologies including SIEM, IDS/IPS, Endpoint Solutions, DLP and EDR to investigate incidents and triage malware samples within enterprise customer environments while exceeding production.
• Conducted investigations with customers to analyze and address security threats, clearly communicating findings and recommendations to enhance their security posture.
• Delivered tailored platform demonstrations and engaged in regular calls to offer solutions, address questions, and provide ongoing support, fostering strong customer relationships and adoption.
• Employed the use of email security services such as MimeCast and ProofPoint to analyze phishing emails or malicious attachments.
• Collaborated with detection and security engineers to implement rule logic tuning for all SIEM/EDR technologies within customer environments to improve visibility.

Tampa, Florida, United States

• Provided technical support across a diverse multi-OS environment, troubleshooting issues on Windows, macOS, Linux, and mobile systems.
• Thrived in high-stress situations, consistently delivering timely solutions to critical IT incidents, and maintaining effective communication to ensure a positive experience with end users.
• Selected for a team of 5 among 150+ employees for the Technology Council to investigate and relay internal concerns among leadership, resulting in improved workflows and team satisfaction.
• Collaborated with cross-functional teams, including network administrators and software developers, to quickly resolve complex technical issues.
• Recognized consistently as a top performer within the team, exceeding performance benchmarks and contributing to team success.

Orlando, Florida Area

• Led a team of 5 skilled combat engineers through high-stress training missions, ensuring the safe and efficient execution of explosive ordnance disposal, route clearance, and construction operations in diverse.
• Managed resources and equipment while maintaining strict compliance with safety protocols, and conducted thorough training programs, resulting in a cohesive and effective team.