Contractor for Lockheed Martin at United States Space Force

Provide system administrator support to EGS mission systems at the SBIRS MCSSupport service ticketing processes (e.g., Jira, ServiceNow)Maintain SME status for Unix, VMware and windows systemsCoordinate and perform complex installations and upgrades to operating systems, virtual machines, software, servers, and servicesPerform day-to-day operational processes to include patching, updates, preventive maintenance inspections (PMI), and critical mission support tasksHarden and assess operating systems and other IT technology using STIG’SCreate change SRs and provide briefings during ESG meetings Manage user, administrator, and service accounts

Meet with management on weekly bases for status updates on various projectsProvide various administrative support for customersProvide Tier 3 IT Support for the United States Space Force (USSF).Respond to technical service hardware requests and break/fix incidentsSupport Dell, HP and other notebook, desktops, and monitorsSupport multiple Android and iOS devicesResolve end user questions or problems in the areas of functionality and technical troubleshootingTake responsibility for additional follow-up as required to ensure service is fully restoredEnsure a high level of customer satisfaction throughout the service delivery transactionSupport Asset Management of all desktop, notebook, mobile devices, and monitor equipment

Senior Technology Specialist for Ideal Practice Solutions. An IT & Computer Networking company specializing in dentistry. Senior IT Consultant and Business Advisor with over 15 years of experience. Extensive background in Managed IT Service, IT Support Systems, Business Phone Systems, A/V Systems, Security Systems.

• Recommends and leads efforts for security and continuous improvement of desktop environment (Windows\Mac)• Building, configuring, upgrading and troubleshooting of physical and virtual Windows servers (VMWare VSphere)• Investigating, resolving and closing reported PC problems and applications through our ticketing system (Jira\Remedy9\Service Now)• Supporting users in the use of computer equipment by providing necessary training and advice• Ensures timely Security updates and Patching of Endpoints and Servers (KACE 1K System Management)• Maintaining Network-based printers, installing print drivers, managing printer queues and print jobs• Leads effort for continuous improvement of operational operations• Troubleshoots networks, systems and applications problems to identify and correct malfunctions and other operational difficulties • Implements network security, including SEP, Palo Alto Traps, managing host security, file permissions and file system integrity (GP, AD, DNS)• Physical security administration, manages security card keys and photo ID badges • Provides on-going training to other Technical Service Specialists• Prepares and responds to internal and external audit requests (ISO 27001)

• Ensure a high level of customer service while completing tasks in a timely fashion• Administers systems and servers related to corporate LAN and WAN.• Columbia Ultimate Business Systems (CUBS) Administration (Debt Collection System)• Manage Windows Server Update Services (WSUS)• Active Directory, Group Policy, DNS, DHCP• Installation, repair and maintenance of servers, PC's, thin clients and laptops. Resolved hardware and issues for all clients• Perform hands-on support, including installing and upgrading software, implementing file backups, and configuring systems and applications• Request access from various clients for employees•Month End Process

• Ensures a high level of customer service to all branches and departments of the company while clearing tickets in an appropriate, timely manner.• Project Management and Implementation of 8 new commercial divisions: including: ISP, VoIP, Firewall, routers and configuration of all client/server frameworks.• Administers systems and servers related to corporate LAN and WAN (e.g. email systems, accounts, workstation ID, IP assignments, security, antivirus, spyware, etc.) for the purpose of ensuring availability of service to authorized users.• Maintains network operations and software applications (e.g. servers (file, print, application, WEB, database, etc.), operating systems, companywide server backups, routine maintenance) for the purpose of ensuring efficient operations.• Evaluates network hardware and software requirements and capabilities and make recommendations• Installation, repair and maintenance of servers, PC’s, thin clients and laptops. Resolved hardware and software issues for all clients• Support The IBM System I Printers and Workstations, Work Management, Backups and System Configuration.• Negotiates and contracts with consultants, technical personnel and vender for service and products.• Prepares and maintains documentation of network configuration and cabling layouts.• Develops, maintains and test disaster recovery plans.

• Ensures a high level of customer service to all branches (250 Users) and departments of the company while clearing tickets in an appropriate, timely manner.• Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.• Properly prioritizes work by determining severity and urgency of request. Provides troubleshooting, problem diagnosis, analysis and resolution of hardware, software and network issues.• Trains users in the operations of office productivity applications.• Track and update all incidents in the system management appliance, ensuring that documentation is thorough, accurate and meets ticket quality standards. Follow up on assigned to the team.• Manage Active Directory Users and Computers, Group Policy’s. • Establishes and controls access and security.• Used VNC, Bomgar, RDP and GoToMeeting to connect to remote computers.