Successfully improved operational efficiency in multiple business models, including HVAC administration, Materials Handling administration and foodservice management. Trained in Zenger Miller Frontline Leadership, practice and believe in "the Basic Principles" Proponent of "Empathic Leadership" principlesAssumed responsibilities for a position that had experienced chronic turnoverMade immediate impact to purchasing and invoicing processesCreated and organized online document systemReduced time of order-to-invoice process from weekly to dailyExpanded use of accounting software to replace use of Word and Excel docsImplemented Purchasing module in accounting softwareImplemented new accounting/service management software system in 2012 (Timberline)Implemented field use of tablets to integrate with office softwareExpanded role to include daily supervision and job assignments to field staffExpanded role to include management of maintenance contracts and renewalsExpanded role to include management of field staff vehicle fleetEstablished maintenance standards for vehicles, sourced parts and service suppliers at discountCreated documented SOPs for service department administrationMaintained process continuity through multiple periods of staff turnover
Listed skills include Operations Management, Management, Purchasing, Leadership, and 4 others.