Christopher Beard Email & Phone Number

Cincinnati, OH, US

Hamilton, Ohio, US

Hamilton, Ohio, US

Delivering successful IT implementations on-time and on-budget through data-driven design and the experience of an operations lead.

Ohio, US

Applying my experience in Critical Incident Management from technology failures to technology vulnerabilities and customer compromise. I'm regularly the first one on, and last one off a bridge call, helping restore customer services and confidence.

Maidenhead, Berkshire, GB

Dublin 2, IE

• Supported Major Incident operations across all technologies leveraging best practice incident management to resolve global company communication outages, Public Sector engineered systems technical failures, airline.
• Responsible for C-suite and supplier leadership communication on high-visibility incidents.
• Led 5+ Major Incidents on average per month, lasting from hours to 10+ days each.
• Oversaw both America’s and APAC night Command Center shifts for 10 months without direct management.
• Assisted in the design of a command center for a multi-agency, federal client.

Dublin 2, IE

• In this role I wore many hats as leadership needed. These included cloud strategy development, audit preparation, ITIL & Industry best practice education, and improvement initiatives. Most notably I was responsible.
• Design a rapid cloud process delivering analytics cloud and increasing size by 10x.
• Deliver emergency Service Management tool, continuing operations over 7 days.
• Uncover a per-ticket-cost waste saving the delivery center hundreds of thousands of dollars per year.
• Established ITIL v3 Foundations training with 98% certification and significant cost savings.

• Executed corporate level strategic decisions including HR practices, benefits, and hiring. Provided daily management of engineers, drafting team, and office support staff. Developed proposals, statements of work, and.
• Transitioned design team to Building Information Modeling (BIM) design software, differentiating the small business from competitors.
• Certified as a Leadership in Energy & Environmental Design (LEED) Accredited Professional.

Stuttgart, DE

• Provided end-to-end IT support of a 1.1M sq. ft. tier 2 automotive manufacturing plant, producing HVAC and vehicle cooling systems.Delivered strategic design, planning, and execution of North American projects.
• Reported directly to plant manager, responsible for IT DR planning and audit compliance.
• Responsible for a $2.5M annual department budget.
• 24x7x365 production support of 500 PCs, 50+ servers, 14+ switches, and 100+ network printers
• Designed SQL, telnet, and web server resiliency using cluster and load balancing technologies
• Received Certificate of Excellence – ERFEL (quality tracking system, below budget and on time)

Designed PCs and servers for individual clients and businesses. Provided first-level triage of PCs for service repair.