Developed and implemented strategic sourcing plans that aligned with company goals and objectives, focusing on cost reduction, quality improvement, and supplier innovation. Managed suppliers by creating strong relationships and regular performance reviews. Conducted thorough market research to stay updated on industry trends, pricing, and supply chain dynamics. Led negotiations with suppliers, ensuring contracts aligned with company policies and regulatory requirements and securing the best terms and conditions, including pricing, delivery, and service agreements.Achievements:Add crosses and suppliers that provided over $10m in savings.Developed Service Level Agreements with independent tire dealers throughout US

Responsible for the leadership, strategic direction, overall inventory and department P&L for both branch parts personnel and a central distribution warehouse of one of the largest construction equipment dealerships on the west coast. Lead a team of Parts Product Support Specialists with consistent increases in sales. Identify objectives, strategies, and action plans to improve short and long-term sales and earnings. Responsible for over 3 million in inventory throughout 13 branches with a corporate parts budget of almost 14 million.Achievements: Developed department policies and procedures for growing departmentNegotiated a 5% decrease in shipping costs during the height of the Corona Virus PandemicDeveloped strategic relationship with 3rd party e-commerce web site to increase part salesImplemented a ticket system that drastically improved efficiency between Parts and ServiceDesigned and implemented an internal product support website for storing all internal dataAdded multiple new vendor relationships saving the company over a million dollars a year.

Lead a team of Outside Regional Managers, Inside Account Representatives and Customer Service Specialists in becoming the fastest growing sales division at TVH. Identify objectives, strategies, and action plans to improve short and long-term sales and earnings. Increase sales through innovative marketing and education. Achievements: Stabilized and transitioned acquisitionIncreased sales by 16 million in three yearsIntegrated two retail e-commerce web sites into sales divisionExpand corporate relationship with largest rental companies in the world

Worked to improve and develop programs using company’s technical data. Responsible for the development of the company’s parts manual program and technical library used worldwide. Managed all production of an international team from the US, Belgium, and India.Achievements: Oversaw the editing and loading of over 1.3 million parts lines per year.Completely revised reporting used by the Technical department.Created processes and reports to calculate sales generated by Technical programs.Successfully launched a new version of our parts research program worldwide.

Work to analyze, develop and change programs used throughout the company. Responsible for re-architecting the business platform for the technical groups in North America. Established processes and worked to adapt current programs for editing and loading data.Achievements: Organized and inventoried all digital manuals for the global company.Worked with SQL to load and edit data.Documented all process and workflows for technical departments.

Oversaw all development of the TVH University program. Provided training at all US, Canada, and Mexico locations. Courses included were Basic Hydraulics, IMPCO Spectrum LP fuel Systems, Electric Truck, and Parts Professional. Achievements: Generated highest attendance levels since launching program.Developed and maintained all materials and manuals for the classes.Developed and introduced the new Basic Hydraulic trainingWorked with HR to subsidize the cost of new classes through federal and state programs.

Managed two teams; one team that handled all customer inquiries or questions on forklifts and related equipment, and the other handled all OEM product purchasing. Continually provided a superior level of customer satisfaction, and promoted the sales and service culture of the company. Achievements: Successfully integrated two departments after company acquisition. Substantially reduced operating costs through development of a paperless quoting program.Drastically reduced response times on inquiries.Led OEM purchasing team to the best year ever, by reducing lead times and fill rates.

Responsible for customer inquiries and sales questions including orders, technical inquiries, product sales, and customer service in accordance with the company’s objectives. Excelled at providing training for new employees. Cross-trained on all aspects of the shipping and receiving for the company. Experience with Yale, Hyster, JLG, Grove, American Lincoln, Clarke, Advance, and Genie EquipmentAchievements: Developed an end-user purchasing programStreamlined process for closing service tickets

Responsible for customer inquiries and sales questions including orders, technical inquiries, product sales, and customer service in accordance with the company’s objectives. Cross-trained on all aspects of the shipping and receiving for the company. Experience with Crown, Clark, Daewoo, Terex, Marklift, and Genie EquipmentAchievements: Moved from stockmen to front counter in less than two yearsHelped to improve efficiency with purchasing processes

Responsible for 35 associates at all registers throughout the store including product sales, customer service, and cash flow in accordance with the company’s objectives. Continually provided a superior level of customer relations, and promoted the sales and service culture through coaching, guidance and staff motivation; achieved individual and store sales goals through continued customer service excellence. Achievements: Helped to set a new standard with attire for the position.Worked to advance the “Green” aspect of the company.Trained all new associates working with registers and the customer service desk