Christopher Beatty-Jones Email & Phone Number

Ottawa, On, Ca

-Responsible for Digital and Ai projects Nationally at Intact Financial Corporation and its subsidiaries-Management of Leaders, Project Managers, Product Owners, Business Analysts and Quality Assurance Analysts within the Operations and Planning Department-Strategic Planning to ensure adequate support of all Digital and Ai Initiatives to meet project targets and timelines; setting priorities for Product Owners, Business Analysts and Quality Assurance Analysts-Collaborate with business partners in IT and Operations to plan, transform, implement and support large scale system deliveries in an Agile framework. -Monitor targets throughout the development process and completion through to warranty phase. Ensure Squads are maintaining overall velocity and manage a healthy backlog, while ensuring the take up rate of Digital and Ai initiatives-Responsible for recruiting, professional development, productivity management, mentoring, coaching, employee satisfaction and engagement.

Montreal, Canada Area

-Responsible for the National Deployment and E-learning departments for Direct Distribution-Collaborate with the Senior leadership team on strategic system and project implementations-Manage teams of professionals consisting of New-hire Trainers, Training consultants, E-Learning Consultants, Senior Consultants, Senior Admins, Business Analysts, Business Advisors, and Senior Business Advisors, SharePoint, PowerBI and Web Designers.-Manage front line system outages and support-Manage and author all internal documentation, workflows, tools, and processes-Participate in the collection of business requirements and impact analysis -Transform, Implement and support IT initiatives - coordination of pre-and-post-implementation strategies-Develop key talent and support them with their career objectives within the company

Ottawa, Canada Area

-Dual licensed for personal lines P&C insurance in both Ontario and Quebec regions-Counselled, coached and motivated a team of 10-15 individuals to generate profitable growth-Assess employee performance and provide regular feedback-Handled customer complaints while upholding a high standard of customer service-Built monthly and quarterly sales reports for the management/ executive team to disseminate to our front-line staff-Developed business strategies and/or proposals to improve overall operational performance-Experienced Hiring Manager for the Ottawa branch

Ottawa, Canada Area

-Accelerated learning program designed to develop future leaders-Exposed to multiple departments and business units to better understand the insurance operation-Completed a 6 Month internship as a level II Underwriter - consistently exceeded expectations-Mentorship with members of the Intact/belairdirect senior leadership team-Started pursuing my Chartered Insurance Professional Designation (CIP)

Ottawa, Canada Area

-Enhanced sales targets and prioritization on acquisition calls-Maintained a buy-ratio of 30% or higher on both Automobile and Residential sales-Provided side by side or targeted coaching with new employees to ensure their success-Serviced our web clients via belairdirect tools such as Auto Quote, Quick Quote, Moxie Chat, Automerit Support and managing online client portfolios-Provided regular floor support to the contact center-Worked as an acting team leader in the absence of management

Ottawa, Canada Area

Ottawa, Canada Area

-Contributed to building a strong book of business and inspiring customer loyalty-Listened to customer inquiries in order to fully understand their insurance needs-Provided coverage and solutions for automobile and residential insurance-Ensured excellent customer service - one call resolution-Adapted quickly to the fast paced insurance industry, including coverage, government filings and procedural changes-Achieved monthly hard sales targets - key focus on profitability and customer service

Bachelor Of Arts - Ba, English Language And Literature

-Literature -Communication -Linguistics -Business Management -Organizational Behaviour

High School Diploma, High School/Secondary Diplomas And Certificates