Supervisor And Department Manager
CurrentMy main responsibilities are overseeing and allocating everyday duties. .Additionally, I open and allocate all emails to the appropriate member of staff and, following which, these are then discussed during my daily team brief where I outline the daily targets and the products focuses of the day.I am also responsible for allocating staff lunch breaks and taking conference calls where we discuss targets with all store managers and which is also overseen by the regional managers. The purpose of these calls is to discuss the daily drive towards product sales.Throughout the day, I make sure I communicate with each individual member of staff in order to ensure that any tasks that have been allocated to them are dealt with in a professional and timely manner, assisting them where necessary. My main tasks during the day are serving customers and making sure they have a world class customer experience under my care. Aside from sales, I also deal with booking in repairs, changing watch batteries and straps and adjustment of watch bracelets. I am also qualified in opening interest free credit solutions. During my weekly watch team briefing, I set the stores watch targets and also discuss brand focus for underperforming brands.As a supervisor, on several occasions, I have taken the initiative of booking in watch brands representative to come in to the store for training of watch team members. I manage all staff members’ making sure the shop is clean and ready for the next days’ opening, cashing up/balancing tills and securing the premises.