Provide IT support for Airtron

Provide desktop support for Direct Energy's corporate officesBackup Executive Support primary supportBackup Video Conferencing primary supportBackup trade floor support

• Appointed to work with a small team to lead the management of IT Risk Assessment Project with vendor Deloitte.• Responsible for coordinating all Security IT Projects with Security, Governance, Control, Infrastructure and Operations Team.• Responsible for making sure that each IT project was cleared with management and came in under budget and on time.• Lead in creating the scope and timeline for each IT project.• Lead in assembling technical staff for completing each project.• Assisted Project Manager in day to day duties of project's administration• Captured and published meeting minutes.• Generated various Project and department related status reports as needed.• Helped with the preparation of Project status reports as necessary and upload to the Project Site in a timely fashion.• Updates Project Plan as necessary. Reviews and upload deliverables and task updates to the Project SharePoint Site.• Worked closely with the IT Security Manager, IT Risk Security Manager, and IT Security Program Manager to ensure timely and accurate delivery of all phases of the project.

• Ensured compliance with established internal control procedures by examining all data elements, reports, operating practices and documentation.• Elicited business and functional requirements by reviewing all outputs/reports to ensure that all data points are defined and mapped accordingly.• Draft, executed and maintain business requirement and align them with security and IT requirements.• Identifying new opportunities to increase efficiency and performance.• Write up and maintain complete and accurate business process documentation.• Working closely with stakeholders to determine the priority of specific requirements based on their value to the business.

- Desktop Support for corporate employees, including executives- Maintained VM Ware view environment; 3+1 esx host; 4 pools, approximately 100 floating desktops- Maintained Cisco Video Telepresence Conferencing Solution; over 100 endpoints controlled via Cisco TMS (TelePresence Management Suite spread out globally- Designed, Implement, and Maintained IT Training room consisting of 13 Wyse Zero Clients which connected to a VM Ware Pool of 'Training' desktops- Assisted with design, implementation, and maintained 13 newly build state of the art conference rooms consisting of: Crestron vPanels, graphic eyes, Cisco C40 codecs, Samsung displays, ClearOne audio, receivers and transmitters

In September 09, Pride International created a "spin-off" company, Seahawk Drilling, Inc., and passed all shallow water business to Seahawk.· Migrated 800 employees from Pride International to Seahawk Drilling· Provide support to Executive Officers· Provide IT support for corporate office, rigs, and remote locations· Active Directory Administrator· Blackberry Enterprise Support Administrator· McAfee Enterprise Administrator (ePolicy Orchestrator 4.5.0)· Responsible for software deployment and licensing· Create, Test, and Deploy desktop/laptop images; Windows XP SP3 x86 x64, Windows· Involved in company to company migration· Involved in SAP implementation· Responsible for corporate IT inventory· Support the IT Manager in key IT initiatives, special troubleshooting, and critical customer follow-up· Part of the IT Team that successfully completed and received no failed comments for the 2 Audits recently conducted by Internal and External Auditors

• Provide support to Executive Officers• Provide IT support for corporate office, rigs, and remote locations • Active Directory Administrator• Blackberry Enterprise Support Administrator• McAfee Enterprise Administrator (ePolicy Orchestrator 4.5.0)• Responsible for software deployment and licensing• Create, Test, and Deploy desktop/laptop images; Windows XP SP3 x86 x64, Windows• Involved in company to company migration• Involved in SAP implementation• Responsible for corporate IT inventory• Support the IT Manager in key IT initiatives, special troubleshooting, and critical customer follow-up• Part of the IT Team that successfully completed and received no failed comments for the 2 Audits recently conducted by Internal and External Auditors

January 2009 ­ September 2009· Provide technical support for Pride International, Inc. corporate office and various Gulf of Mexico rigs· Respond to customer's email, web submission via eRequest (interoffice ticketing system)· Support email, hardware, software, printer, remote connection, network, and Blackberry issues· Remotely connect to user's computer using Remote Admin and/or Windows NetMeeting for support· Create new user accounts, super accounts, and generic accounts in Directory and Resource Administration (DRA)· Reset and unlock passwords for DRA (Active Directory plug-in, Microsoft Exchange, and JD Edwards)· Provide assistance with granting users access to folders/files on different resource servers· Create VPN accounts· Deploy new equipment to Pride employees; new computers, monitors, printers, and Blackberries· Continually achieved the highest metrics for closing customer tickets

Analyst December 2006 ­ January 2009· Provided technical support for Baker Hughes and its various divisions· Responded to customer's emails, voicemails, live web chats, or calls to provide front line support· Supported email, hardware, software, printer, remote connection, network, and Blackberry issues· Remotely connected to user's computer using PC Duo and/or Windows NetMeeting for support· Reset and unlocked passwords for Active Directory, Microsoft Exchange, and SAP administration· Provided assistance with granting users access to folders/files on different resource servers· Created VPN accounts· Properly recorded all interactions using the Tivoli Service Desk 6.0 & Unicenter (ticket tracking)· Increased interactions with users from an average of 16 to 35 in a 1.5 month time period· Provided Blackberry & Windows Mobile support to end users· Participated in the RSA SecureID Token pilot· Maintained a 94% personal first call resolution rate· Provided users with Citrix support;

Phone Support Representative July 2006 ­ November 2006· Provided technical support for Texas-based restaurants using Aloha based Point of Sales setups· Supported basic network connectivity configurations using TCP/IP· Provided hardware, printer, and software support· Remotely accessed computers, via PC Anywhere, for technical support

Fire Controlman/Phase Array Radar Technician August 2002 ­ June 2006· Operated and maintained AEGIS (SPY-1B/D) Phase Array radar· Performed preventive and corrective maintenance on assigned equipment· Performed fault isolation, test aligns, and repaired individual equipment· Operated system consoles and other equipment employed in support of the ship's combat system in a tactical situation and during test and evaluations

SIPRNET Support Desk February 2002 ­ May 2004· Assisted Senior Infrastructure Engineer in maintaining a network of 350 computers· Supported all desktop, printer and user issues· Maintained network connectivity and installed various software as requested· Re-imaged new computers, updated Windows, and updated virus definitions· Successfully inventoried all computers, monitors, Robotel equipment, and all Interactive Smart boards· Repaired and upgraded all software/hardware computer components needed to optimized network/computer efficiency