Work ExperienceThe Network Support Company June 2016-March 2020Client Success Manager/Technical Service Administrator of over 100 clients and the following duties associated with their network:Managed Customer Support Strategic Planning of client’s IT infrastructure Call Center Management Continuous Process Improvement/Developing Best Practices (heavy focus on security)Budget and Fiscal Year PlanningCross Functional Team PlayerDiplomatic Issue ResolutionInvoicing/Billing Every MonthOther Duties included the management of 8 technicians with the following responsibilities:Monthly Progress MeetingsGrowth and Development including getting them necessary training to improve their skill setYearly Review

Head Teacher/Assistant Teacher: School Age Program• Child care ages 5-13, assisted with completion of homework and assignments• Promoted from Assistant to Head Teacher after one year• Supervisory and mentor role for 6-8 employees, responsible for communication with parents and guardians

Camp Counselor/Assistant Camp Director• Promoted to Director position after 5 weeks of being a counselor• In charge of recruiting children into the camp, orientation for children and parents, day-to-day welfare of the camp which had in excess of 400 children• Responsible for more than 90 employees