Christopher Becker Email & Phone Number

Sacramento, California, United States

Sacramento, California

Lodi, Ca

Drove sales and profit through execution of an overall store strategy; including leading and engaging the team and delivering on operational excellence standards.Modeled and held team accountable for outstanding customer service. Engaged associates and customers to facilitate/deliver an enriching customer experience.Reviewed targeted sales and expense tools to quickly identify and prioritize areas of opportunity; set team direction to maximize sales and deliver profitability targets. Actively participated in peer group discussions to identify trends and/or barriers to business performance.Actively walked the floor and coached in the moment to enhance each leader’s ability to execute as well as develop their own respective teams. Understood the strengths and opportunities of each direct report and frequently conducted coaching conversations.Proactively identified the most effective ways to recognize associates that achieve superior performance and motivated them to deliver on the company strategy.Consistently meet established performance standards including sales, customer service, profit, and productivity.

Sacramento, California Area

Responsible for the Team Training and Development and Hiring within the entire store Successfully trained and developed all managers and supervisors to consistently use Coaching for Growth model effectivelyEffectively coach associates in the moment to enhance each manager’s and supervisor’s ability to execute and develop their own respective teams Thoroughly prepare and frequently conduct coaching conversations with associates and take immediate action on performance issues within the teamPlans, coordinates and delivers store training programs to associates, partnering with and developing the HR Supervisor to review progress for company and/or role‐specific on‐boarding and training Sources and screens talent and proactively partners with the store leadership team to deliver consistent and effective hiring processes for new hires as well as succession planning for the store leadership team by successfully developing supervisors and leaders to further their growth to higher positions.Scheduled selling floor resources to achieve expense and profit targets as well as effectively deliver an exceptional customer experienceManaged the jcp.com and enterprise fulfillment process by ensuring timely fulfillment, order shipment and order deliver in store is completed to standardDeveloped and implement actions to achieve the in-store customer order planTrained new to position Human Resource Managers within the areaLead and engaged Salon Manager and associates to deliver on all customer service, sales and profit metrics and beat company plan

Sacramento, California Area

Developed the capability of all associates to successfully perform their job function with CustomerFirst focus. Achieved an increase in customer service metrics constantly meeting established goalsEnsured all associates received required training to meet customer needs from new hires and existing associates achieving Completed follow up training within 30 days of hire based on feedback from Supervisor/Manager/Buddy and determine if retraining were neededTrained associates through coaching and administered recommended training courses to achieve improved performanceWorked closely with store associates to ensure that training drove desired engagement behaviors in alignment with the company resulting in a year over year increase in scoresTrained new to position Training Supervisors throughout the District and ensured they could execute all company provided training materials

Sacramento, California Area

Marshall, Tx

Provided customer service by leading and supervising store refund and jcp.com/catalog activities performed in the Store to produce optimum customer service, sales, productivity, and operating profit resultsSet the Home and Shoe department according to company standard, but adapting it for a smaller market store Maintained merchandising and visual standards daily and ensured associates maintained the same standardsTrained new associates on all store proceduresDaily completed office functions such as cash room and sales audit, payroll and scheduling