Christopher Beebe Email & Phone Number

Portland, Oregon Area

Kronos provides the automated scheduling, acuity, and productivity tools for managing today's healthcare workforce.

Portland, Oregon Area

Became an expert on the use of Optilink software products, Managed and created cases to track progress of solving issues for members. I used Salesforce.com to thoroughly document case progress and following case handling and escalation procedures. Was an advocate for our members by representing the “voice of the customer” in product design and release planning.Ensured success of our members through quick responses, and excellent relationship skills. Captured and documented solutions to common and difficult problems. Worked with engineering to manage defects and enhancements, coordinating status communication to members. Participated in an on-call rotation for urgent customer needs.

Assisted IPVS Digital Headend customers and Motorola Field Engineers with on-site and remote diagnostic procedures to isolate equipment and or software malfunctions and determine corrective action required to restore equipment to proper operation. Participated in technical design reviews and validated approaches for meeting functionality requirements in customer architectures. Provided input to development team members regarding customer priorities and applications. Identified opportunities for product, architecture and service improvements.

Assisted Postscript and PCL Xerox printing customer and Xerox internal personnel with printing and jamming issues with Xerox Solid Ink and Laser Ink printers. Used a systematic approach to resolve complex issues. Assisted in giving feedback for engineered improvements to Xerox printers for future products based off customer suggestions and passed customer experiences. Worked directly with Hardware and Software engineers to develop and deliver solutions to our customers.

Master Of Science, Information Technology

B.S., Information Technology