For more than 20 years, OT Group has provided business technology solutions to hundreds of businesses in a wide range of industry sectors. Our goal is simple: Understand a client's needs and provide the best possible solution that will improve the way they do business.OT Group has more than 5,000 clients who enjoy the benefits of increased performance, productivity, and work-flow efficiencies as a result of our business technology solutions. Plus, we have 50 staff members dedicated to unprecedented customer service and technical support, which means reduced downtime should a technical issue arise.OT Group is renowned for our personal approach to client care and customer service.My role with OT Group ensures support for both the Print/Copy/Fax and the Managed Services divisions. This requires the allocation of the proper resources to ensure the best customer experience possible. I am responsible for the operation of the help desk, infrastructure, dispatch and technical support through out OT Group.

My role with OT Group provides support for both the Print/Copy/Fax and the Managed Services divisions which involves responding to escalated help desk tickets,network and telecom administration, bench setup of IBM servers hosting VMware virtual environments of Server 2008 and 2008 R2, bench setup of new Acer laptops and desktops, and testing new products and software in a lab environment. I am also involved in pre-sales support and setup of complex MFP printing/scanning solutions on customer sites

My role was to order the required product, scheduling of delivery, and inventory control

My role was to connect Canon, Kyocera and Samsung MFP's to customer networks. Giving them the ability to scan to email/smb/ftp, and print. This allowed the customer to experience the full functionality of these complex devices