Christopher Benjamin Mtpi Email & Phone Number

England, United Kingdom

Being the first point of contact for all leaseholders regarding service charges for repairs andservices provided by the Council, giving advice to leaseholders as required Maximise income of up to £2m p.a. by ensuring that service areas across the Council arefully aware of & comply with legislation relating to repairs, maintenance & long termservice contracts, providing training where required Manage a range of home ownership products including leasehold and shared ownership. Ensuring co-ordination & effective collaboration between different service areas across theCouncil relating to service charges, repair a& service contracts, major works, estatemanagement & the Right to Buy. Co-ordinate the preparation/,management/administration of estimated & actualleaseholder service charge accounts, including consultation with leaseholders on majorworks and standards of service delivery. Co-ordinate the organisational response to service complaints/ service charge disputesraised by leaseholders, including investigation & negotiation on disputed service charges Responsibility for the co-ordination/preparation of all information required for First-tierTribunals & represent the Council at these Tribunals. Responsible for the development, maintenance & implementation of a Council wideprocedure manual for leasehold management & service charge collection Advise on the terms of individual leases & provide advice on repair/refurbishment & contracts relating to leaseholders Responsible for keeping the Council’s internet pages on home ownership up to date & maintain accurate customer contact records in accordance with relevant procedures Deal with all requests for landlord’s consent & Deeds of Variation Verify service delivery on all service charge related provisions across the housing stock. Preparation of responses to solicitors’ enquiries under any sales/ transfers Attending consultation meetings with residents & Council Members as required

Cheltenham

1.Delivering a focused and comprehensive management service to a concentrated multi-scheduled and also listed set of properties.2. Providing guidance and advice to junior property managers to ensure they are delivering services in line with company practices, good practice such as the RICS Service Charge Code and statute.3. Deputising for the Head of Property Management where required.4. Providing feedback on and implementing company policies and practices.5. Provision of regular feedback to Freeholders, Management Companies and leaseholders through meetings, e-shots or newsletters, and sending communication in a method appropriate to a customers choice.6. Liaison with third parties such as surveyors, and contractors when carrying out major or cyclical repairs to ensure the needs of the client are met.7. Compliance with applicable statutes in delivering the management service including Landlord and Tenant legislation such as statutory consultation, and Health and Safety legislation

Cheltenham

Providing a full professional property management services for a portfolio of freehold/leasehold developments and individual properties on behalf of freehold clients, Developers and Resident Management Companies, proactively manage in accordance with the terms of management agreement /SLA.1. Managing properties in line with company targets of income and service delivery.2. Dealing with leaseholders enquiries appertaining to the development3. Preparation of service charge budgets in accordance with the terms of the leases and transfer; and issue draft budgets prior to the year end to Directors for consideration and approval4. Ensuring all properties in the portfolio are insured including dealing with all claims, renewals and enquiries regarding the policy.5. Liaising with Loss Adjusters and obtain quotes for remedial works and to effect and oversee any emergency repairs.6. Ensuring that inspections of properties are regularly undertaken by the HML Andertons Health and safety inspectors, any points raised are actioned7. Monitoring expenditure to ensure sufficient funds are available to cover all necessary repairs/works.8. Undertaking Company Secretarial Duties for Management Companies including holding AGMs and maintaining statutory registers and preparing accounts9. Ensuring estates are managed in compliance with relevant legislation including Landlord and Tenant Acts and Health and Safety Acts

Gloucester, United Kingdom

Researched and delivered a a workshop on service charge recovery for leaseholders and shared owners for the Housing Quality Network’s Rent Income Excellence Conference in LondonCompleted the Foundation Exam for the Institute of Residential Property Managers, and working toward Associate MembershipVolunteered for the Gloucester Furniture Recycling Project which aims to re-use furniture, electrical goods and household items for the benefit of the community, and to help reduce social exclusion throughout the County of Gloucestershire.

Gloucester, United Kingdom

1. Delivered the Income and Service Charge Recovery Service for Leaseholders, Freeholders and Shared Owners across the Business. 2. Development and maintenance of a performance monitoring framework.3. Management and development of staff within the team including monitoring performance through reviews, appraisal and team plans4. Development of and delivery of the home ownership business plan as part of the Home Ownership Management Team5. Ensuring service were delivered in a collaborative manner with internal and external partners such as asset management to ensure major works programmes could be delivered in compliance with leasehold legislation6. Portfolio lead for home ownership as part of the project to develop and implement a new Housing Management IT system

Gloucester, United Kingdom

1. Delivering home ownership management services to leaseholders and shared owners across 10 counties within a new structure. This included Major works and Cyclical work consultation, and lease and sales queries2. Management and development of staff within the team including monitoring performance through reviews, appraisal and team plans3. Ensuring the correct setting and review of service charges for both variable and fixed regimes that were in operation4 Delivery of Business Plan

Gloucester, United Kingdom

1. Delivery of customer services strategies and policies, ensuring compliance with legislation. This included estate management, tenancy management, and income recovery and financial inclusion and community development2. Recruitment, development, and performance of staff through regular supervision, appraisals and development of team and departmental plans3. Put into place and maintain effective performance management framework4. Budgetary control5. Building effective internal and external relationships to enhance service delivery, 6. Project member for welfare reform, and continuing to assess the impact of this on residents

Gloucester, United Kingdom

• Oversaw operational issues for housing management and deputised for the Head of Housing • Supervised a team of 10 Housing Officers, Housing Assistants and ASB Officers delivering generic housing management services, including estate management, tenancy management, income recovery, financial inclusion, voids, community safety and community development. .• Portfolio lead for ASB and Income Management.• Performance Management of staff• Development of internal and external relationships to enhance service delivery• Development of good customer relations and resident participation• Budget Monitoring and control• Development and Implementation of Service Improvements

Post Graduate Diploma, Housing, Pass

Housing Diploma, covering Law, Finance, Building, Design and Management. Also Included a year long work placement with English Churches.

Bachelor Of Arts (B.A.), Politics And History, 2.1

Modular degree studying a wide range of themes and issues in the history and politics of Britain, Europe, the Americas, and Africa.