Christopher Bennett Email & Phone Number

Miami/Fort Lauderdale Area

– Meets all goals including sales, services (in-home service, stain removal and design studio), finance-related, and customer satisfaction. -Provides world class service to all Guests, and follows-up regularly utilizing personal business development strategies. -Monitors customer accounts after the purchase including after-sale calls and back orders. - Assists in training, coaching, and developing the associates on their teams on all products and services. -Drive teams’… Show more – Meets all goals including sales, services (in-home service, stain removal and design studio), finance-related, and customer satisfaction. -Provides world class service to all Guests, and follows-up regularly utilizing personal business development strategies. -Monitors customer accounts after the purchase including after-sale calls and back orders. - Assists in training, coaching, and developing the associates on their teams on all products and services. -Drive teams’ performance on the major 5 components: sales goals, combined services, mattress goals, day of delivery return goals, and showroom contribution goals. – Assists in opening and closing the showroom. -Answers associate/customer inquiries, and handles customer service issues. -Places showroom supply orders for café, business office, etc. -Conducts ultimate update meetings and promotes sales, events and incentive contests to the team. -Participates in monthly inventory counts and inventory preparation. – Obtains certifications and training related to job performance and product knowledge on a ongoing basis. -Attends instructor lead training sessions to obtain knowledge and development. – Assists in daily showroom merchandising, and helps implement checklists and merchandising programs. -Prints price tags as needed. -Reviews all daily sales reports. -Evaluates monthly sales analysis by sku with management. -Participates in monthly inventory counts and inventory preparation. Show less

Miami/Fort Lauderdale Area

– Meets all goals including sales, services (in-home service, stain removal and design studio), finance-related, and customer satisfaction. -Provides world class service to all Guests, and follows-up regularly utilizing personal business development strategies. -Monitors customer accounts after the purchase including after-sale calls and back orders. - Assists in training, coaching, and developing the associates on their teams on all products and services. -Drive teams’… Show more – Meets all goals including sales, services (in-home service, stain removal and design studio), finance-related, and customer satisfaction. -Provides world class service to all Guests, and follows-up regularly utilizing personal business development strategies. -Monitors customer accounts after the purchase including after-sale calls and back orders. - Assists in training, coaching, and developing the associates on their teams on all products and services. -Drive teams’ performance on the major 5 components: sales goals, combined services, mattress goals, day of delivery return goals, and showroom contribution goals. – Assists in opening and closing the showroom. -Answers associate/customer inquiries, and handles customer service issues. -Places showroom supply orders for café, business office, etc. -Conducts ultimate update meetings and promotes sales, events and incentive contests to the team. -Participates in monthly inventory counts and inventory preparation. – Obtains certifications and training related to job performance and product knowledge on a ongoing basis. -Attends instructor lead training sessions to obtain knowledge and development. – Assists in daily showroom merchandising, and helps implement checklists and merchandising programs. -Prints price tags as needed. -Reviews all daily sales reports. -Evaluates monthly sales analysis by sku with management. -Participates in monthly inventory counts and inventory preparation. Show less

North Miami Beach, Fl

-Meets all goals including sales, services (in home service, stain removal, and design studio,) finance-related, and customer satisfaction.- Provides world class service to all guests, and follows up regularly utilizing personal business development strategies.-Monitors customer accounts after the purchase, including after-sale calls and back orders.-Trains all sales associates on mattress-related categories, and certifies all new sales associates.-Audits live bedding… Show more -Meets all goals including sales, services (in home service, stain removal, and design studio,) finance-related, and customer satisfaction.- Provides world class service to all guests, and follows up regularly utilizing personal business development strategies.-Monitors customer accounts after the purchase, including after-sale calls and back orders.-Trains all sales associates on mattress-related categories, and certifies all new sales associates.-Audits live bedding presentations throughout the day.-Maximizes sales of all mattress-related categories and other determined categories including personal sales and assists sales associates in closing mattress sales.-Handles associate and customer inquiries or issues dealing with the mattress category.-Obtains certifications and training related to job performance and product knowledge within specified period of time.-Uses online learning management system to obtain knowledge and development.-Attends instructor lead training sessions to obtain knowledge and development.-Reviews new product information.-Networks with bedding vendors to establish knowledge protocols and partnerships.-Merchandises mattress galleries including implementing daily merchandising activities.-Implements mattress gallery checklist, and assists with product line changes.-Reviews mattress dashboards daily and reviews monthly sales analysis by sku for all mattress categories for product sales and margins.-Reviews and follows-up on secret shopping reports. Show less

North Miami Beach, Fl

-Greeting customers upon their arrival in the retail showroom and learning their motivation for their visit; really getting to know them and developing long-term relationships.-Presenting and discussing various home furnishings product options based upon discovery of the prospective customer's lifestyle, needs and goals.-Organizing and managing prospective customer database using customer relationship management software to identify qualified leads generated from prior customer… Show more -Greeting customers upon their arrival in the retail showroom and learning their motivation for their visit; really getting to know them and developing long-term relationships.-Presenting and discussing various home furnishings product options based upon discovery of the prospective customer's lifestyle, needs and goals.-Organizing and managing prospective customer database using customer relationship management software to identify qualified leads generated from prior customer visits.-Contacting customers to inform them about new sales and special events.-Assisting customers in financing, purchasing, delivery and ultimate satisfaction.-Increasing personal knowledge of products, sales techniques, and promotions through continuous professional training and development.-Taking management training courses:Initial and Advanced Sales Professional, Showroom Operations Procedures, Human Resource Awareness, Continuous Process Improvement (Lean) Training, and Leadership Development. Show less

North Miami Beach, Fl

•Provide prompt, courteous and knowledgeable service to all external and internal customers at all times.•Ensure front line associates provide prompt, courteous and knowledgeable service to all customers.•Resolve customer service issues appropriately and competently.•Authorize exceptions to customer service policies where appropriate and necessary to satisfy customers.•Expedite the customer flow at the front line by properly maintaining required staffing levels at the registers… Show more •Provide prompt, courteous and knowledgeable service to all external and internal customers at all times.•Ensure front line associates provide prompt, courteous and knowledgeable service to all customers.•Resolve customer service issues appropriately and competently.•Authorize exceptions to customer service policies where appropriate and necessary to satisfy customers.•Expedite the customer flow at the front line by properly maintaining required staffing levels at the registers and service desk.•Ensure operational controls at the front line and service desk are in accordance with company guidelines and policies.•Maintain change fund and provides change to registers efficiently and discreetly.•Audit and approve all necessary front line paperwork.•Train and develop associates on customer service standards, register procedures and proper front line procedures and controls, utilizing appropriate resources and tools.•Ensure that all housekeeping/maintenance needs and recovery issues are addressed and reacted to promptly. Show less

Aventura

•Received and stocked new merchandise.•Conducted replenishment reports to ensure adequate merchandise levels on sales floor.•Assisted sales associates with finding merchandise in the backroom.•Maintained backroom cleanliness.

Aventura

•Received and unloaded new products form truck.•Assisted in customer service/carry outs.•Maintained backroom cleanliness.

Bachelor'S Degree, Business Administration And Management, General

Associate’S Degree, Pre-Nursing Studies

High School