Christopher Berg Email & Phone Number

Wantagh, Ny, Us

New York, New York, Us

- Hands-on supervision of a team of product owners in providing technology solutions and process improvement for agents and field employees.- Delivery of consistent and improved experiences to customers through efficient fulfillment of product manager role for the company’s eApp solutions along with ePolicy delivery solution throughout life, annuity, and long-term care (LTC) - Development and implementation of multiyear and multimillion-dollar life new business platform modernization effort within the company.- Design and implementation of multiyear and multimillion-dollar agent management system platform with a focus on improving the onboarding and maintenance- Expert oversight to the conversion of 55,000 policy forms from mainframe system to Exstream using automated process to convert COBOL rules and forms.- Enforcement of a predictive model within our eApp to provide real-time decision to agents and customers, along with digital health data solution to enhance the process of securing physician records, in coordination with the underwriting team.- Strategic management to the decommissioning of the company’s paper file storage with the Iron Mountain. Built scanning solution in transmitting more than 3,000,000 files to company throughout 2018. The digitization of files has generated significant cost savings and improved customer experience during claims process.- Substantial contribution in achieving 85% adoption of solutions across all three product lines in three years- Astute leadership in the successful movement of mail room activities to Excela, which generated significant cost savings for the company. - Obtainment of the President’s Award for outstanding work performance three times.

New York, New York, Us

- Proactive governance of the Field Operations Team in coordinating technology, processes, and procedural enhancements.- Integral role as core team member, in charge of creating new fast-track underwriting program- Creation of field office staffing model to determine saves related to the eSolutions.- Optimization of the InForce illustration unit through technology and process solutions execution.- Facilitation of telephone interview program for life new business, while integrating process with eApp for seamless transition in completing the application part one to the part two, through collaboration with the underwriting team.- Achievement of the President’s Award for excellent work performance in 2013, 2015, and 2016.- Implementation of eSolutions across the field offices, which produced substantial amount annually in operating efficiencies.- Deployment of scanning solution between field offices and service centers, thereby generating significant saving in shipping and enhancing customer experience.

New York, New York, Us

- Active engagement in conceptualizing and establishing eApp solution.- Transition of 120 field offices into a paperless “Get Next” environment.- Facilitation and execution of key technology and procedural changes to the field offices.- Integral role as an implementation coordinator, responsible for offering new products to the field offices.- Provision of production support and introduction of innovative solutions to field employees with regard to several systems.- Conceptualization of field offices staffing model utilized by 120 offices.

Master Of Business Administration - Mba, Finance And Human Resource Management

Bachelor'S Degree, Business Administration And Management, General