Christopher Bernier Email & Phone Number

United States

• Working with clients to setup laptops and desktops based on their app needs
• Traveling to client locations to meet with users to install machine
• Receiving & organizing new product for internal & client use
• Working with clients to organize best dates to deploy newly purchase hardware & software

• Provide a positive learning environment with reading, daily exercise & basic sign language/verbal communication
• Take care of appointment scheduling/visits
• Cooking healthy snacks & meals
• Encouraging fun activities such as dancing, coloring & others to foster an exciting day to day environment

• Responsible for leading a team of 12 and holding them accountable for metrics and sales goals
• Interviewing, hiring and training new employees
• Meet weekly with each team member to focus on areas of improvement and potential growth in the company
• Improved communication between the Contact Center and other business partners

• Being the teams liaison when situations may escalate or system access is required
• Encouraging and empowering team members to come up with the best way to support each customer
• Revising internal and customer facing “How To” guides with current and relevant information

Holyoke, MA

• Translate new technology initiatives into valuable learning experiences for employees and management
• Provide individualized consumer and business training sessions
• Lead morning staff meetings and integrate product learning activities to increase employee product knowledge
• Implement personal technical development plan with a focus on new software and hardware releases
• Partner with Sales to create engaging product usage videos and one-page product highlight sheets designed to increase staff knowledge of accessories

Holyoke, MA

• Led business customers through Mobile Device Management setup and maintenance
• Troubleshot and repaired customer iOS devices
• Managed tight schedule of 10-min appointments withexceptional customer service skills managing expectations with appropriate next step resolution creation
• Implemented FileMaker projects to increase team effectiveness
• Achieved Final Cut Pro certification

Holyoke, MA

• Created and updated store layout and product displays in alignment with highly specific corporate guidelines across multiple new and newly remodeled stores
• Collaborated with Sales team to ensure knowledge of product placement within the store
• Advised customers on the best products to meet their needs

Chicopee, MA

• Troubleshot and repaired Windows computers
• Prepared Copy and Print Center orders
• Sold computers and office equipment with a focus onexceptional customer service