Christopher Berry Email & Phone Number

Manor, Tx, Us

Des Moines, Iowa, Us

As a Network Operations Center Technician at LightEdge Solutions, I am responsible for assisting customers with technical requests regarding Microsoft and Linux servers. On a daily basis, I monitor internal and customer environments, and control physical access to the data center. I work with virtualization technologies and have knowledge of computer networking methodologies.● Engage with customers on the phone, in person, and through the customer portal to resolve complex technical issues.● Proactively triage, monitor, troubleshoot, resolve, and report alerts to customers and internal staff.● Install hardware upgrades into existing equipment and manage physical security of the data center by authentication of guests and visitors.● Provide support and education to customers on the company’s products and services.● Monitor and troubleshoot backup reports to ensure consistent delivery of service.● Expand and maintain technical knowledge needed to support rapidly changing technical needs of customers.● Able to work with and comprehend computer and server hardware.

Austin, Texas, Us

● Performs business critical tasks across multiple departments● Regulates priority events and oversee resolution of complex issues● Responsible for documenting and verifying bugs, as well as escalating them to the Engineering team● Uses SCCM automated system to coordinate monthly security patches● Order SSLs for customer facing websites and internal business operations● Troubleshoots and resolves issues pertaining to tools that are used across departments● Verifies customers' PCI scan failures and work with InfoSec to ensure that the security failure has been addressed and send out the appropriate response● Uses IIS web hosting for server health monitoring● Create and maintain automation for ticket creation within a Jira project environment

Austin, Texas, Us

● Provided Tier II support by phone, email, and live chat for a variety ofe-commerce businesses● Offered SEO consultation and general online marketing direction● Implemented HTML/CSS layout solutions for storefront homepages● Administered custom SQL reports for tracking product sales● Assisted Billing department with customer retention● Provide technical recommendations for API integration● Provided in-depth consultations for new merchants● Assisted implementing proper DNS records for emails and web pagevisibility

● Used laser guided machines to place carbon fiber plies in fan blade moldsto maintain precise placements within allowed tolerances to assembleturbine blades for passenger jet engines● Utilized in-house systems to track progress of blade production to ensurebuild quality standards are maintained

Austin, Tx, Us

● Organized and led meetings with artists to schedule milestone goals and project deadlines● Coordinated with contractors and purchased project assets such as music, sound effect and voice overs