Christopher Berry Email & Phone Number

Des Moines, Iowa, US

• As a Network Operations Center Technician at LightEdge Solutions, I am responsible for assisting customers with technical requests regarding Microsoft and Linux servers. On a daily basis, I monitor internal and.
• Engage with customers on the phone, in person, and through the customer portal to resolve complex technical issues.
• Proactively triage, monitor, troubleshoot, resolve, and report alerts to customers and internal staff.
• Install hardware upgrades into existing equipment and manage physical security of the data center by authentication of guests and visitors.
• Provide support and education to customers on the company’s products and services.
• Monitor and troubleshoot backup reports to ensure consistent delivery of service.

Austin, Texas, US

• Performs business critical tasks across multiple departments
• Regulates priority events and oversee resolution of complex issues
• Responsible for documenting and verifying bugs, as well as escalating them to the Engineering team
• Uses SCCM automated system to coordinate monthly security patches
• Order SSLs for customer facing websites and internal business operations
• Troubleshoots and resolves issues pertaining to tools that are used across departments

Austin, Texas, US

• Provided Tier II support by phone, email, and live chat for a variety ofe-commerce businesses
• Offered SEO consultation and general online marketing direction
• Implemented HTML/CSS layout solutions for storefront homepages
• Administered custom SQL reports for tracking product sales
• Assisted Billing department with customer retention
• Provide technical recommendations for API integration

• Used laser guided machines to place carbon fiber plies in fan blade moldsto maintain precise placements within allowed tolerances to assembleturbine blades for passenger jet engines
• Utilized in-house systems to track progress of blade production to ensurebuild quality standards are maintained

Austin, TX, US

• Organized and led meetings with artists to schedule milestone goals and project deadlines
• Coordinated with contractors and purchased project assets such as music, sound effect and voice overs