Christopher Bickel Email and Phone Number
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Christopher Bickel personal email
Christopher Bickel is a Service Delivery Manager at CompuCom at CompuCom. He possess expertise in windows, active directory, troubleshooting, windows 7, os x and 27 more skills. He is proficient in English.
Compucom
View- Website:
- compucom.com
- Employees:
- 8615
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Service Delivery ManagerCompucom Jan 2017 - Present5855 Union Centre Blvd, Suite 100, Fairfield, Oh 45014
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Desktop Support Team LeadCompucom Jul 2014 - Jan 20175855 Union Centre Blvd, Suite 100, Fairfield, Oh 45014Responsible for ensuring team consistently meeting SLAs by monitoring ticket counts and internal metrics. Created KB articles, training documentation, and held frequent meetings in order to improve staff technical knowledge. Followed up on Voice of the Customer Surveys in order to improve level of service and identify areas of improvement. Acted as liaison between customers and departments in the case of escalations or outages. Team Lead of 20 technicians. This include hiring and overall management of associates.
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Desktop Support TechnicianCompucom Nov 2011 - Jul 20145481 Creek Road, Blue Ash, Oh 45242Provided expert level remote support and customer service to users working 100% remote. Used ticketing systems such as Service Now, SDM, and Clarify to record detailed troubleshooting and problem resolution. Repaired/replaced laptop, desktop, and server workstations. Extensive knowledge of imaging tools such as Ghost, and Media Creator. Used tools such as Cisco Jabber and LogMeIn Rescue to solve complex software issues and to provide application training remotely.
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Helpdesk AnalystCincinnati State Apr 2010 - Aug 20113520 Central Pkwy, Cincinnati, Oh 45223Implemented technical troubleshooting and support to campus computing using both Windows OS and Mac OS systems. Deployed images with Altiris Deployment Console. Resolved issues including: software installs/updates, password resets, Microsoft Office 2003/2007, and printer support. Provided accurate user call documentation with Remedy Ticketing.
Christopher Bickel Skills
Christopher Bickel Education Details
Frequently Asked Questions about Christopher Bickel
What company does Christopher Bickel work for?
Christopher Bickel works for Compucom
What is Christopher Bickel's role at the current company?
Christopher Bickel's current role is Service Delivery Manager at CompuCom.
What is Christopher Bickel's email address?
Christopher Bickel's email address is ch****@****com.com
What schools did Christopher Bickel attend?
Christopher Bickel attended Cincinnati State Technical And Community College.
What skills is Christopher Bickel known for?
Christopher Bickel has skills like Windows, Active Directory, Troubleshooting, Windows 7, Os X, Networking, Microsoft Office, Technical Support, Computer Repair, Windows 8.1, Windows 10, Interviewing.
Who are Christopher Bickel's colleagues?
Christopher Bickel's colleagues are Roger Manríquez, Nikhil Satkar, Joan Smith, Ria Minnis, Daniela Barrueta, Rogelio Ferrioli, Fran Titone.
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Christopher J. Bickel
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