Christopher Bisselle Email & Phone Number

Boyds, Md, Us

Boyds, Md, Us

Rockville, Md, Us

Rockville, Md, Us

Provide Tier 1-3 desktop support in a 100+ user corporate environment supporting Windows 10, Mac machines, iPad, iPhone, Tablets, cloud storage, FAX, video conferencing setup, etc. in person and virtually• Assist with the administration and maintenance of Company and Project IT infrastructure, Telecommunication systems, Datacenter, and Cloud services• Utilize Jira Service Management Software to respond to user requests and meet SLAs• Perform workstation maintenance, software installs, hardware upgrades, and create or maintain image installs for various hardware platforms and configurations• Set up new user accounts in an Exchange Server hybrid environment on-premise and cloud migration, rights, security applications, systems and network groups with appropriate system and network privileges• Use Active Directory to unlock user accounts, reset passwords, add or remove groups, assign organizational units, maintain distribution lists, etc.• Install security updates using automated tools & application via Symantec Endpoint Protection• Use EMCO software to remote push applications to a user’s workstation• Assist in weekly tape rotation of company data and coordinate drop-off with Recovery Point• Perform monthly maintenance on Windows Server 2012 R2/2016/2019 and network resources• Document inventory of assets including software licenses, software, hardware, etc.

• Danced and entertained group sizes ranging 50 to 200 and all ages, hosting special event parties• Delivered DJ stage, sound and lighting hardware equipment to venues• Installed and maintained stage, sound and lighting equipment for events• Used Zap Shot software to take professional photos in a montage format for display on HD screen

Providing white glove service to over 300 residents and employees by supporting the installation, operation and maintenance of Sunrise community technology• Use Happy Fox ticketing software to manage, troubleshoot, update and complete work orders via phone, email and in-person within the 4-hour first response time indicated in our published SLA• Responsible for troubleshooting phone, TV, PC, Mac, iOS, Android, smart devices, printers, etc.• Implement and configure Cisco VoIP phones using Cisco Unified Communications Manager • In charge of audio/visual requests including; live events, recordings, Zoom sessions, streaming on YouTube and broadcasting to our HOA channel supported by a contract with Verizon• Work on-call every other weekend to provide IT support for the campus in case of an emergency• Applications I am experienced in include: Cisco Meraki, RF Technologies, Remote Desktop, 3xLogic, Ring Central, Touchtown, Micros, OBS Studio, MS Outlook and other MS/Google apps• Completed a project in replacing all CyberPower UPS backup batteries in 26 Telecom closets and Re-racking Cisco 9410 switches and re-cabling network cables for LAN connectivity to IoT

Rockville, Md, Us

The first point of contact for faculty, staff and students regarding technology issues.• Utilize Freshservice ITSM software to support end users• Troubleshoot various desktop and laptop models, local and network printers, mobile devices and tablets, peripherals and Audio/Visual requests• Provide technical assistance via phone, email and in-person• Perform network troubleshooting, imaging of devices and hardware deployments as assigned by IT Director

Gaithersburg, Md, Us

Part of the Deskside Deployment and Imaging Team for a new hospital built at a greenfield site. Worked alongside the Lead Network Engineer in assisting of deployment of the LAN.Network Responsibilities• Patched Cisco 9410/9407R Switches with fully populated blades for LAN connectivity to IoT devices• Troubleshooted network connectivity to IoT devices and Avaya VoIP/PBX phones• Maintained and updated patching documentation via SharePointPC Deployment and Support• Racked and stacked multiple Cisco Catalyst 9400/9300 series switches and APC UPS’s in IDF closets• Deployed multiple PC’s, monitors, script printers, docking stations, scanners, and Zebra printers• Utilized a KVM switch to image 10 SFF PC’s at a time, to average 60 imaged computers per day• Recorded asset tags, inventory checklists and all technical processes performed• Trained new technicians and back-up team lead

Rockville, Md, Us

• Microsoft Office 365 administrator responsible for maintenance, updating and overall support of Microsoft environment• Handled and revised user groups, rules, and permissions using Office 365 • Monitored the system daily and responded to security, availability or usability concerns • Supervised, configured and troubleshooted servers and multiple VMs • Resolved service ticket requests related to network, software and application issues

• Used Remedy ticketing software to assist employees with hardware, software, networking issues• Used QuickBooks desktop software to manage, add, update, and delete inventory data• Collected store inventory using scanner & resolved computer/scanner synchronization issues• Trained employees to utilize POS system and supported organization of inventory

Master’S Degree, Information Security And Assurance

Bachelor’S Degree, Information Systems

High School Diploma