Christopher Blancher Email & Phone Number

Philadelphia, Pa, Us

Maintain a national Tier 1 ISP / entertainment media converged network in a 24x7 NOC / Help Desk environment.Responsible for monitoring, maintaining, upgrading, and troubleshooting every aspect of the core network including routing protocols OSPF, ISIS, eBGP/iBGP, Multicast, MPLS, L2VPN, Metro Ethernet as well as problem isolation and hardware replacements.Network hardware include Cisco platforms (CRS 16/8/Multi chassis, ASR9k, 7600), and Juniper platforms (TXP, T4000, T1600, T1200, MX2020, MX960, MX480, EX4200).Utilize tools to include Remedy, Spectrum, Metasolv, Arbor / DDOS, and Stealth Watch and several in-house platforms.Participate in projects as assigned by management and partnered with the Engineering and Field Division to enhance Comcast services and resolve service and installation issues.Certifications: Ciena Carrier Ethernet Associate - Active 12/2015Juniper ID: JPR00227708 / JNCIA - Active 12/2013Cisco ID: CSCO12573067 / IOS XR Specialist - Active 2/2014Cisco ID: CSCO10312505 / Cisco CCNA WAN Switching - Inactive

Provide project management, implementation and maintained IBM's Global Service Mass Storage network which consisted of Cisco PIX & ASA & Nokia Checkpoint R61/65 firewalls, isco series 6500/4000/2900.2600 series switches and router in their Global Services network.

Seattle, Washington, Us

Maintain Nordstrom's critical enterprise network systems utilizing HP OpenView for monitoring and HP OpenView Service Desk ticketing system in a 24x7 NOC environment.Interacted with a variety of LAN/WAN and Wireless Protocols and technologies to include 802.1q, 802.3, 802.11a/b/g/n, EIGRP, BGP, T1's, FRAME-RELAY, ISDN, PBX's, CSU/DSU's and escalated issues as designated.Expert in Cisco's IOS command line to configure routers, switches, wireless LAN controllers and (LRE) Long Range Ethernet switches for deployment to Nordstrom's store within the United States.Interacted with Tier 1 carriers, ISP's to resolve circuit outages and physical issues.Performed daily tape backup vault procedures in accordance with the Disaster Recovery Plan

Broomfield, Co, Us

Provided Tier 1 surveillance and support for TW Telecom's nationwide Metro Ethernet/IP/Data/MPLS/IPVPN network in a 24x7 environment. TW Telecom’s network is comprised of OC12, OC48, OC192, 2.5 / 10 Gigabit Backbone transport, 1 / 10 Gigabit Metro Ethernet rings, 250+ Juniper routers, 4800+ Cisco switches, 3000+ Overture multiplexers, Managed Adva and Adtran routers.Provided Tier 1 technical support for customer facing Email relay, DNS and ARBOR/DDoS services.In depth CLI knowledge of the Cisco, Juniper, Overture, Adtran and Adva IOS and configurations.Effective troubleshooting knowledge of TCP/IP, IP routing protocols (EIGRP, BGP, OSPF) and WAN physical circuits while utilizing TW Telecom's operational support systems (SMARTS/REMEDY/REACT) to perform network and customer supporting network troubleshooting, and repair solutions.Facilitated MOP’s (Method of Procedures) maintenance on the production and customer-supporting networks.Reduced MTTR’s (Mean Time To Restore) in relation to customer's SLA (Service Level Agreements) and increased company’s KPI’s (Key Performance Indicator) by rapidly responding to network faults and performance inquiries.Completed projects as assigned by the Tier 1 manager and partnered with the Tier 2 and Field Division to resolve service and installation issues.Interacted with Tier 1 carriers for trouble resolution and technical support.

Provided network surveillance and support for the Department of Energy’s Emergency Communications Network LAN/WAN, IP/VoIP, and video teleconferencing and satellite KU band networks in a 5x8 NOC environment.Implement network switch/router hardware / IOS upgrades and migrations based on network design requirements.Participated on the team to engineer and implement a mutli-million dollar satellite solution, Data, VOIP, and Video teleconferencing for the Department of Energy at the Strategic Petroleum Reserve locations.Reduced MTTR (Mean Time To Restore) in relation to customer’s SLA (Service Level Agreements) by rapidly responding to network faults and performance inquiries with effective troubleshooting knowledge of TCP/IP, IP routing protocols as well WAN physical circuits.Interact with carriers and equipment vendors for technical support and coordinate hardware Request Material Authorizations.Accolades:Received “FY2005 Defense Programs Award of Excellence” for outstanding support to the Hurricane Katrina and significant contributions to the Stockpile Stewardship Program, National Nuclear Security Administration.Received letter of commendation from Department of Energy, Strategic Petroleum Reserves Manager for the deployment and management of the Department of Energy’s Emergency Communications ‘Fly Away’ satellite system that provided data, IP, VoIP, and video teleconferencing for the Department of Energy’s Strategic Petroleum Reserves operations during the aftermath of 2005 Hurricane’s Katrina and Rita.

Twelve year career with MCI starting in the Transport Surveillance group, then moving to the Voice Switch Surveillance group, then to the National Restoration group, then on to the Managed Services group, and finally to the Tier 2 Support group of the Global Data Network Operations Center.Global Data Network Tier 2 Support Engineer, Cary, NC (1999 – 2004)Provided Tier 2nd support to a global IP/MPLS/ATM network to include IOS / equipment updates, vendor TAC cases, international telecom carrier trouble cases, change and project management, participated in on-call rotation.Global Complex Data Network Engineer, Cary, NC (1996 – 1999)Provided customer managed network support to include surveillance, trouble reporting and resolution per the customer’s contract SLA’s and MTTR’s. Interacted with international telecom carriers for trouble resolution.Network Restoration Engineer, Cary, NC (1995 – 1996)Provided network outage restoration of customer traffic at the backbone and customer level. Maintained standby restoration capacity through weekly and monthly testing.Voice Switch Surveillance Engineer, Sacramento, CA (1993 – 1995)Provided Tier 1 support to include surveillance, trouble reporting and resolution to SS7 links, switch equipment issues, dispatching of field technicians. Pulled monthly switch billing and scheduled maintenance. Accolades:MCI Director’s Award for Excellence (1994)Network Surveillance Engineer, Sacramento, CA (1992 – 1993)Provided Tier 1 support to include surveillance of all network and housekeeping alarms, trouble reporting and resolution, field technician dispatches, and monthly maintenance events.

Provided Tier 1 support to include surveillance of all network and housekeeping alarms, trouble reporting and resolution, dispatching of field technician and monthly maintenance events.

Washington, Dc, Us

HONORABLE DISCHARGE

Bachelor Of Science (B.S.), Technical Management

Aas, Electronics