Christopher Bliss Email & Phone Number

Little Rock, Arkansas Area

Licensed Nursing Home Administrator

Springdale, Arkansas

K-12 Teacher - Maintain active communication with substitute coordinator on assigned school, review teacher’s lesson plan for the day, and utilize the lesson plan to teach students. Apply classroom management skills in keeping the classroom order while establishing a positive and engaging learning environment.

Lonoke, Arkansas

Springdale, Arkansas, United States

Officiate sanctioned games

Fayetteville, Arkansas Area

• Plan, provide, coordinate, and promote social media coverage, and activities that support the University Ice Hockey Team. • Technical Administrator of the Team website. Promote and foster growth.• Technical Administrator of the Team Facebook page. Promote and foster growth.• Photographer providing coverage for games, team and university functions.• Writer – contributing content to the team website and Facebook page relating to team activities, performance, games, interviews, statistical analysis, charity functions, and strategic fundraising drives.• Coordinate and communicate information with University coaches, General Manager and staff, visiting coaches and team, arena staff, sponsors, advertisers, league officials, Alumni, students and player families.

Hot Springs, Arkansas

Provided expert leadership to the operations of a state-licensed, 152-bed skilled nursing facility. Keenly observed performance guidelines, budget, and expenses to implement strategic action plans toward achievement of organizational goals. Coordinated with mid-level managers in evaluating program progress, as well as discussing daily needs and challenges.Key Highlights:Redesigned the Dementia Unit dining area, improving customer satisfactionOutlined benchmarks and metrics, and enhanced Likert scale customer satisfaction survey by 15%Devoted efforts to decrease attendance attrition by 15% during tenureEstablished a positive working environment that promoted personnel-customer interaction through an open door culture, thus increasing participation by 10% while producing revenue for the programReviewed and restructured processes related to wound care nursing practice, thus gaining an “excellent” rating during the Office of Long Term Care review

Fayetteville, Arkansas Area

Rendered effectual support to the nursing home administrator in handling overall operations of a state- and federally licensed 108-bed skilled nursing facility. Directed office, human resource, accounting, warehouse and purchasing, maintenance, marketing, security, administration, training, and orientation activities. Kept a comprehensive written record of all stand-up and down reports. Utilized a first in, last out process to effectively organize warehouse stocks and supplies.Key Highlights:Developed a marketing program by leading the management and distribution of media materials to website and Facebook page, which brought forth a 15% increase in facility censusSeamlessly handled negotiations on pricing and vendor fees, with focus on service continuation and enhancements, decreasing payroll costs by 20%.Attained 100% compliance with human resource regulations by restructuring processes related to central registry and criminal record checks on new applicants.Supervised facility operations during annual federal auditing, thus receiving an “excellent” ratingAssigned open positions to available maintenance personnel to provide faster and more efficient resolution to issues related to operations and maintenance, thus removing the need for recruiting third-party contractors

Oversaw and performed all internal investigations, and submitted reports to appropriate state-level agencies. Led the management of Alternative Community Services (ACS) Waiver, Adult Services, and Children's Services license. Supervised the organization’s participation in the United Way Gift in Kind Program. Supported third-party auditors during annual licensing audits. Organized the annual Compliance Department budget reports for the Board of Directors, and kept costs aligned with budget frame.Key Highlights:Introduced the electronic medical records (EMR) digital archiving software, Laserfiche 8.1, and redesigned metrics of measurement for outcomes to reduce reporting time by more than 50%Supported the marketing director in overseeing development grants, corporate giving, and fundraising initiatives, which secured more than $50K in annual giving programs Managed all aspects of internships and volunteer activities for the agency, improving volunteer staffing by 10%Directed the ‘Together We Can’ Project, which involved building accessible ramps, installing safety features, and redesigning entryways for individuals with health challengesEffectively handled the formal licensing process through the Department of Human Services (DHS), issued Developmental Day Treatment Clinic Services (DDTCS) Adult Services License for the program, realized a service component for additional 23 individuals, and boosted annual gross revenue to the program to more than $250KFormulated and initiated the Environmental and Quality Assurance and Emergency Preparedness Program for the agency, which garnered 100% training compliance ratingTransitioned the company from using hard copy archives in the storage facility to achieve $650 in annual cost savingsPioneered the integration of new processes and attained 100% compliance orientation training for more than 300 employees during tenure.

Thoroughly reviewed proposed legislation, regulations, and rule changes to determine the impact on DDS licensing services. Developed the CRC and Central Registry repository, which involved improving administrative processes, and issuing letters of determination for all applicants of licensed community providers.Key Highlights:Functioned as the Freedom of Information Act (FOIA) coordinator, as well as played a part of a committee which redesigned state guidelines and regulations for licensed community providersDirected all auditing activities for licensing and certifying 150 nonprofit Medicaid ACS Waiver, Adult Services, Children's Services programs, and case managersLed the Licensing and Quality Assurance Team for the Arkansas Division of Disabilities Services, which included facilitating components training for 150 licensed providers

Bachelor'S Degree, Sociology; Psychology -Criminology

Activities and Societies: Student Judicial Board - two terms Treasurer of the Social Issues Forum Work Study programServed two terms.

Bachelor Of Applied Science (B.A.Sc.), Forestry