Christopher Bobak Email & Phone Number

Cypress, Tx, Us

Houston, Tx, Us

Troubleshoots, advises, and consults, with customers on various laptop, application and technical hardware related issues.• Performs On-Site and Remote Troubleshooting of Incident Tickets - Minimizing Client impact and returning PC systems back into production.• Diagnoses and resolves desktop application issues - using remote system tools or step-by-step client instruction, based on the client’s experience or location.• Completes Laptop / Desktop builds for clients - Configures AutoCAD, Microstation-3D CAD, Pulse Secure, and Bluebeam Revu Software

Plano, Texas, Us

NTT Data Services - Contracted with AIG in HoustonAIG Technology Bar / Field Services - Senior Support TechnicianTroubleshoots, advises, and consults, with customers on various laptop, application and technical hardware related issues. Certified with Dell Technology for Self Dispatch of replacement hardware, including laptop LCD's, batteries, and motherboards. Supports fully Remote Desktop Troubleshooting, with the occasional on site visit as local Desktop Support. Usually for set-up or removal of Desktops/Laptops, Monitors, Docking Stations, keyboards, and mice.• Remotely migrated client data and application settings from their outdated systems.• Completed Laptop / Desktop builds for clients nationwide as an “Essential Worker” throughout the COVID-19 Crisis. Provided escalated repair or replacement, when a client’s system is down• Hardware Repair - Certified with Dell Technology for Self Dispatch of replacement hardware,– LCD screen, battery replacements, data recovery, and memory upgrades• Diagnosed and resolved desktop application issues using remote system tools or step-by-step client instruction, based on the client’s experience or location.

New York, Ny, Us

SCS SAN Planning and Execution Systems Analyst Apr 2016 to Apr 2019 - Houston, TX Organized the replacement of SAN Resources for servers globally where the associated SAN Array reached the end of its serviceable life. • Coordinated SAN array upgrades between Application Owners (AO), Operations Teams (OPS Teams), Database Administrators (DBA), and Server Administrators (SA). • Created change-process documents with scheduled tasks to migrate data from old SAN Array to new SAN Array to reboot servers, verify applications, and decommission old SAN resources. GSO Server Hardware Break-fix Technician Dec 2014 to Apr 2016 - Houston, TX Researched and validated hardware alerts for servers globally. Scheduled component replacements with Vendors, Server Administrators, and Line of Business (LOB) Contacts, for UNIX, Windows, ESXi PSI Blade, and VSI V-Motion Servers • Volunteered to be a departmental liaison for VMware ESXi team internal to JPMC. • Identified and scheduled maintenance for servers with SCSI bus–sharing. • Documented V-Motion process for hosts in ESX clusters to prepare servers for repair. CISD Server Hardware Break-fix Technician Aug 2012 to Dec 2014 - Houston, TX Scheduled hardware replacement for servers globally, researched hardware faults and validated system alerts. Coordinated hardware replacements with Vendors, SA, DBA, OPS Teams, and Application Owners. • Monitored server status, troubleshot Symantec backup issues, and re-mediated system alerts. • Supported Branch Banking applications, hardware, network cabling, and circuit connectivity issues Risk and Security Management Systems Analyst Feb 2011 to Aug 2012 - Houston, TXGenerated Access Control List (ACL) reports on Windows Directories to prepare for access lock-down. • Engineered alternative techniques to retrieve ACL and Group information when conventional methods failed

New York, Ny, Us

Service Desk - 1st and 2nd Level Support Technician Apr 2009 to Feb 2011 - Houston, TX Provided Global Enterprise 1st and 2nd Level Technical telephone support for Virtual Desktop PC issues. Resolved application problems associated with the Microsoft Domain transition. • Supported all departments with Microsoft & Novell account management, processed request system tickets, incident queue remediation, remote desktop support, and virtual desktop infrastructure. Service Desk - 2nd Level Support Technician Oct 2005 to Apr 2009 - Houston, TXDelivered Global Enterprise 2nd Level Technical telephone support for both Desktop PC and Novell administrative areas. • Troubleshot Novell and Microsoft Domain login scripts, group associations and printer issues. • Resolved configuration issues for Citrix, Blackberry, and Microsoft Office using remote desktop support applications. Service Desk - 2nd Level Support Technician Jul 2004 to Oct 2005 - Phoenix, AZ Provided nationwide telephone assistance including request processing, account setup, and incident queue remediation. Resolved Desktop application issues using remote system tools. • Managed Novell and Microsoft group memberships and login scripts. • Assisted with login and password issues for multiple Novell Tree and Microsoft Domain accounts. • Supported local desktop technicians through the technical hotline, provided solutions to known problems and administrative assistance for network-related issues. Service Desk - Support One Technician - 2nd Level Oct 2002 to Jul 2004 - Phoenix, AZ Provided 2nd Level technical telephone support for troubleshooting desktop application issues. • Resolved PC performance issues and Lotus Notes configuration problems using step-by-step client instruction, or remote control software. • Specialized in Cisco VPN support for remote connections from home, public, or hotel networks

• Reloaded and configured PC systems with necessary programs to access network resources, US Government Centers for Medicare & Medicaid Services, and Mainframe Healthcare programs. • Evaluated Win 98, Win NT, and Windows 2000 PC issues. Resolved hardware failures, software configuration conflicts, virus threats, memory upgrades, and hard drive replacement. • Pioneered a method to migrate approximately 700 PC's from Token Ring to Ethernet networking. Both NIC cards were installed simultaneously and activated depending on the type of network available• Performed minor printer and fax repair - Maintenance Kits, paper jams, and configuration.• Introduced Dual Monitor PC configurations - eliminated claims printing, enhanced employee workflow(Permanent Employee: May 2000 - Oct 2002) (Temporary Employee: 29 Feb 2000 - 30 Apr 2000)

Randolph Afb, Tx, Us

Network Systems Administrator and Computer Repair Sep 1998 – Sep 1999 - Tinker AFB, OK• Provided account login and network support to over 3,400 Windows 95 system users, 11 Novell 4.0 file servers, and 5 Microsoft NT servers• Assisted in the process of converting all Novell user accounts to Microsoft NT server accounts.• Repaired Servers & PC systems by troubleshooting hardware failures, assessing software conflicts, replacing hard drives and memory, and upgrading CPUs Communications Security (COMSEC) Operations Specialist Oct 1996 - Sep 1998 - Tinker AFB, OK• Provided Airborne Warning and Control Systems (AWACS) personnel with operational codes, authenticators, and equipment to support E-3 Sentry aircraft missions worldwide • Received, issued, inventoried and destroyed COMSEC materials and equipment Network Systems Administrator Nov 1994 - Oct 1996 - Tinker AFB, OK• Provided network customer support to over 3,500 Windows 3.1 system users and 9 Novell 4.0 file servers • Created user LAN and Microsoft Office Exchange Mail accounts, troubleshot network problems, installed BNC and RJ45 network connections, LAN cards, and software

Randolph Afb, Tx, Us

Korean Combat Support Systems Computer Operator Nov 1993 - Nov 1994 - Osan AFB, Republic of Korea• Monitored network communications between IBM mainframe and distant end-users throughout the country • Restored circuit outages to include cryptographic equipment, modems, phone lines• Controlled IBM mainframe operations, verified running jobs & alerts Base Communications Center Operator Sep 1990 - Nov 1993 - Vandenberg AFB, CA• Received, processed, and distributed Automatic Digital Network messages to over 40 departments• Ensured immediate delivery of time-sensitive message notifications in direct support for on-site inspections of base missile facilities under the United States and Russian Strategic Arms Reduction Treaty Avionics Instrumentation Specialist Sep 1986 - May 1990 - Davis-Monthan AFB, AZ• Troubleshot and repaired flight system issues on over 30 “Warthog” A-10 Thunderbolt II aircraft• Identified and replaced failed components used to fly aircraft. Includes cockpit instrumentation, fuel quantity, and Turbine Engine Monitoring systems• Repaired relay control problems, corrected wiring defects, and performed operational systems checksCommendations: 2 – Air Force Commendation Medals 2 – Air Force Achievement Medals