Christopher Bobak Email & Phone Number

Cypress, TX, US

Houston, TX, US

• Troubleshoots, advises, and consults, with customers on various laptop, application and technical hardware related issues.
• Performs On-Site and Remote Troubleshooting of Incident Tickets - Minimizing Client impact and returning PC systems back into production.
• Diagnoses and resolves desktop application issues - using remote system tools or step-by-step client instruction, based on the client’s experience or location.
• Completes Laptop / Desktop builds for clients - Configures AutoCAD, Microstation-3D CAD, Pulse Secure, and Bluebeam Revu Software

Plano, Texas, US

• NTT Data Services - Contracted with AIG in HoustonAIG Technology Bar / Field Services - Senior Support TechnicianTroubleshoots, advises, and consults, with customers on various laptop, application and technical.
• Remotely migrated client data and application settings from their outdated systems.
• Completed Laptop / Desktop builds for clients nationwide as an “Essential Worker” throughout the COVID-19 Crisis. Provided escalated repair or replacement, when a client’s system is down
• Hardware Repair - Certified with Dell Technology for Self Dispatch of replacement hardware,– LCD screen, battery replacements, data recovery, and memory upgrades
• Diagnosed and resolved desktop application issues using remote system tools or step-by-step client instruction, based on the client’s experience or location.

New York, NY, US

• SCS SAN Planning and Execution Systems Analyst Apr 2016 to Apr 2019 - Houston, TX Organized the replacement of SAN Resources for servers globally where the associated SAN Array reached the end of its serviceable life.
• Coordinated SAN array upgrades between Application Owners (AO), Operations Teams (OPS Teams), Database Administrators (DBA), and Server Administrators (SA).
• Created change-process documents with scheduled tasks to migrate data from old SAN Array to new SAN Array to reboot servers, verify applications, and decommission old SAN resources. GSO Server Hardware Break-fix.
• Volunteered to be a departmental liaison for VMware ESXi team internal to JPMC.
• Identified and scheduled maintenance for servers with SCSI bus–sharing.
• Documented V-Motion process for hosts in ESX clusters to prepare servers for repair. CISD Server Hardware Break-fix Technician Aug 2012 to Dec 2014 - Houston, TX Scheduled hardware replacement for servers globally.

New York, NY, US

• Service Desk - 1st and 2nd Level Support Technician Apr 2009 to Feb 2011 - Houston, TX Provided Global Enterprise 1st and 2nd Level Technical telephone support for Virtual Desktop PC issues. Resolved application.
• Supported all departments with Microsoft & Novell account management, processed request system tickets, incident queue remediation, remote desktop support, and virtual desktop infrastructure. Service Desk - 2nd Level.
• Troubleshot Novell and Microsoft Domain login scripts, group associations and printer issues.
• Resolved configuration issues for Citrix, Blackberry, and Microsoft Office using remote desktop support applications. Service Desk - 2nd Level Support Technician Jul 2004 to Oct 2005 - Phoenix, AZ Provided nationwide.
• Managed Novell and Microsoft group memberships and login scripts.
• Assisted with login and password issues for multiple Novell Tree and Microsoft Domain accounts.

• Reloaded and configured PC systems with necessary programs to access network resources, US Government Centers for Medicare & Medicaid Services, and Mainframe Healthcare programs.
• Evaluated Win 98, Win NT, and Windows 2000 PC issues. Resolved hardware failures, software configuration conflicts, virus threats, memory upgrades, and hard drive replacement.
• Pioneered a method to migrate approximately 700 PC's from Token Ring to Ethernet networking. Both NIC cards were installed simultaneously and activated depending on the type of network available
• Performed minor printer and fax repair - Maintenance Kits, paper jams, and configuration.
• Introduced Dual Monitor PC configurations - eliminated claims printing, enhanced employee workflow(Permanent Employee: May 2000 - Oct 2002) (Temporary Employee: 29 Feb 2000 - 30 Apr 2000)

Randolph AFB, TX, US

• Network Systems Administrator and Computer Repair Sep 1998 – Sep 1999 - Tinker AFB, OK
• Provided account login and network support to over 3,400 Windows 95 system users, 11 Novell 4.0 file servers, and 5 Microsoft NT servers
• Assisted in the process of converting all Novell user accounts to Microsoft NT server accounts.
• Repaired Servers & PC systems by troubleshooting hardware failures, assessing software conflicts, replacing hard drives and memory, and upgrading CPUs Communications Security (COMSEC) Operations Specialist Oct 1996.
• Provided Airborne Warning and Control Systems (AWACS) personnel with operational codes, authenticators, and equipment to support E-3 Sentry aircraft missions worldwide
• Received, issued, inventoried and destroyed COMSEC materials and equipment Network Systems Administrator Nov 1994 - Oct 1996 - Tinker AFB, OK

Randolph AFB, TX, US

• Korean Combat Support Systems Computer Operator Nov 1993 - Nov 1994 - Osan AFB, Republic of Korea
• Monitored network communications between IBM mainframe and distant end-users throughout the country
• Restored circuit outages to include cryptographic equipment, modems, phone lines
• Controlled IBM mainframe operations, verified running jobs & alerts Base Communications Center Operator Sep 1990 - Nov 1993 - Vandenberg AFB, CA
• Received, processed, and distributed Automatic Digital Network messages to over 40 departments
• Ensured immediate delivery of time-sensitive message notifications in direct support for on-site inspections of base missile facilities under the United States and Russian Strategic Arms Reduction Treaty Avionics.