Christopher Boide Email & Phone Number

United States

United States

United States

Las Vegas, Nevada Area

• Providing daily hardware/software and Network support for users’ desktop PC’s, phones, laptops, printers and fax machines. Create/maintain user accounts through Active Directory. Create users and distribution groups in.
• Responsible for troubleshooting, researching, diagnosing, documenting and resolving technical issues. Blackberry and Good server configurations and creations. Remote support via Dameware, GoToMeeting, team viewer, and.
• Monitor and coordinates with Helpdesk service requests to assure the timely response to technical problems concerning users hardware/software and Network issues. I track and log calls using the problem management.
• Responsible for providing Project Management and desktop support for various Information Technology projects. Provide technical support for the openings of new branches and operations centers. Provide monthly support.

Las Vegas, Nevada Area

• Perform captured item image balancing and reject/re-entry using specialized software on an image display workstation. The batches of items to be balanced consist of merchant deposits, cash in and out tickets, GL.
• Frequent interactions with branch personnel at multiple WAL institutions to verify source document information and reconciling more complex discrepancies and inaccuracies. Responsible for assisting customer statement.
• Capturing items through the SNDP/ Smart Source Reader sorters, remote sorters and responsible for transmitting image cash letters to the Federal Reserve. Ensuring that all items presented for processing have been.

Las Vegas, Nevada Area

• Leadership role in development, testing, implementation, and documentation of new forms, and procedures. Change control, testing quality of processes and problem resolution. Represent management in project meetings and.
• Manage complex machine configuration and set up in support of multiple products and the quality testing of processes. Serve as subject matter expert to lower level employees and train / mentor new team members.
• Ensure adherence to processing time frames using advanced knowledge of Functional processes and related quality impacts on downstream processes. Support management self assessment processes.

Las Vegas, Nevada Area

• Monitor, troubleshoot and resolve any software / hardware issues as they develop. Escalate issues to management, technical support and external technical support based on the severity of the issue.
• Perform all duties of the console technician position, while maintaining constant written and verbal communication between all levels of staff and management.
• Implemented a training program to elevate employees with the continuous professional development of the constantly changing technology utilized in payment operations.

Las Vegas, Nevada Area

• Over see the high-speed payment's work in progress, while assigning specific tasks to the staff.
• Prioritize the flow of work in order to meet specified tight payment file transmission deadlines to ensure target time of the check dispatching is completed.
• Communicate with Command Center for resolution of transmission errors relative to corrupt data and resolve problems related to data batches to confirm successful receipt of transmissions.
• Maintain the integrity and quality of customer's payments through regular quality and production for MIS.

Las Vegas, Nevada Area

• Operate a variety of high-speed equipment for captured images and sorting of customer payments.
• Maintain the integrity of work of dates, also to ensure the quality of images and accurate encoding of the payments.
• Perform backup duties for shipping, receiving and viewing of microfilm. Providing back up support to the console Technicians by systemically and physically monitor the volumes of work and hourly productivity.

Collinsville, Illinois

• Assisted in performing captured item image balancing and reject/re-entry using specialized software on an image display workstation. Assisted branch personnel with any hardware/software issues concerning the capture.
• Responsible for retrieving and transmitting Federal Reserve cash letters for processing of inclearing and outgoing files and verifying balancing of transmissions. Assist with preparation of customer’s bank statement.

Belleville, Illinois