Christopher Bolden Email & Phone Number

Chicago, Illinois, United States

Train and facilitate sessions for all sellers, which may include, but are not limited to:How to Sell (sales skills)What to Sell (technical solutions)Tools to Sell (CDW systems, processes and resources)Managing scheduling and participant recordsFacilitating workshops in a virtual and/or in-person instructor-led classroom format and in accordance with instructional materials to include whiteboarding, group discussions and interactions transitioning between break-out groups or large group activitiesActively participate in Sales Capability strategy projects that may be large, complex, medium-to-high risk, or highly visible.Provide ongoing program and feedback and communication updates to stakeholders.Develop, manage, and execute project management strategies to ensure effective resource allocation, commitment from project team members, timeliness, and attainment of business requirements.Consult and collaborate with cross-functional stakeholders to define business requirements and translate needs into organizational improvement solutions.Utilize established curriculum and develops new performance enhancing materials. Determine appropriate vehicles and delivery channels to achieve desired performance.Research best practices and industry trends. Identify and diagnose areas of opportunity, recommend and implement appropriate solutions that positively impact organizational effectiveness.Effectively measure and assess participants’ skills and client satisfaction related to provided services. Establish strategies for addressing gaps. Advise on methods and approaches to reinforce skills.Write recommendations and project proposals for internal executive audiences.Travel up to 25%. (For Illinois based positions, must be flexible to work in the Riverside and Lincolnshire offices as business dictates.)Mentor and coach junior team members.

Chicago, Illinois, United States

• Provide sales training curriculum to lead our new hire licensed agents in getting to or above program average• Manage nesting to bridge the gap for new licensed agents from the training room into integration with the sales teams• Consult with business leaders to evaluate areas of growth opportunities and collaborate on learning and communication projects to improve performance improvements at the program or team level.• Use key performance indicators, (KPI) reports, and direct observation to provide one-on-one coaching to improve program performance on goals• Review materials for instructor-led and online training (including interactive tutorials and rich media educational videos).• Organize face-to-face or virtual learning for topics including products, systems, new hire, and continuing education.• Follow all training procedures and contribute to process improvement plans to refine and improve operational efficiencies. • Collaborative working style with various audiences including Directors and Team Managers• A critical eye for nuance, detail, and editorial principles• Insurance industry inbound and outbound calls• Developing people through various continuous education modules• Experience measuring training effectiveness

Chicago, Illinois, United States

Follow up on leads for buyers and sellersNegotiate and prepare contracts prior to the sale or lease of a residential propertyInspect homes prior to listing them and work with agents on staging, repairs and maintenancePrepare comp lists for properties in similar geographic areas to those in our listingsTrack contract term fulfillment for propertiesAdvise property buyers and sellers on best practices and pricing strategiesAssist agents with continuing educationAttend property closings and ensure all contract terms are met by both parties

Chicago, Illinois, United States

Delivered technical training programs to clients through blended approach including hands-on activities, simulators and technology-based methods to achieve best results.Execute new hire and leadership development training programsFacilitate and communicate new company initiatives to the marketSupport training and behavior reinforcementAttend weekly team meetings, reporting training completion, and compliancePartner with leadership of all levels to identify knowledge gaps in the companySupport development for internal training programs and new curriculumsEnsure operational excellence align with company requirements

United States

Responsible for handling customer escalations.Exceeding monthly sales goals by implementing various sales strategiesManaging Technical supportHiring and developing quality staffExceeded company operations and audit expectationsControlling cash flow, inventory management, labor hours, and scheduling, sales performances of reps, customerService surveys, service and repair, ongoing training and store appear