L3 / L4 escalation point for DELL networking support calls.Engage with engineering teams to identify potential software / hardware issues and do lab reproductions to confirm same.Escalation point for critical / high visibility networking issues.

Deployed enterprise class storage, networking and servers into new, and existing, customer environments.Analyzed existing customer systems to ensure they comply with best practices. Reported on the recommended changes then implement the changes in a controlled manner to minimize disruption.I am regarded as a technical expert within the team and am consulted frequently regarding networking, vmware, linux and storage matters.

Resolved customer issues with EMC Clariion, Celerra, EqualLogic, Compellent storage arrays, fibre and ethernet networks.Configured and provided trouble-shooting of tape backup units, backup software, and replication services for disaster recovery and business continuity.Often operated under extreme pressure where customer's core business systems were unavailable and the right solution needed to be safely applied as promptly as possible to restore business function.

Managed an extensive Oracle test environment for consultants during a PeopleSoft migration.Shared responsibility for maintenance of core production Oracle databases.

Technical lead for i386 server infrastructure with over 100 Netware and Windows servers across 6 WAN connected campuses.Provisioned and maintained large university classroom environment.