Engaging directly with customers, issuing refunds for dissatisfied customers, and impromptu problem-solving.Being familiar with product offerings, current sales, cash office procedure, and all standard transactions.Coordinating other employee scheduling/responsibilities, management training, and fraud/theft awareness.

Individually ran social media accounts, scheduled posts, and monitored/reported engagement.Content Creation – agent email & newsletters, blogs, agent handbooks, promotional materials, training manuals, and event invites.Facilitated design and development for website renovation; served as project liaison with external vendorManaged CRM to add new agents, update entries & target advisors for events or promotional campaigns.

Helped run social media accounts, schedule posts, engage directly with followers and report on promotions.Ran own individual blog, tailored all site posts for SEO and linked to applicable products on website.Helped create promotional content, design original posts for social media, and edited raw photos for use in additional materials & site stock photos.Collaborated with management to schedule promotional campaigns and decide on new content & products.Customer Service Agent: Assisted in running email, live chat, and phone support for all product offerings.Kept site updated with inventory count and ran live sales software.Aided in creating & packaging special items, corrections for customers, and deals available through website.Occasional voluntary warehouse support experience for high traffic situations, events, and holidays.

Responsible for meeting own individual sales goals and maintaining standards of performance.Counted, sorted, stocked, and logged inbound inventory as well as managed outbound, damaged and overstocked inventory.Management training in scheduling, opening/closing procedure, record keeping, and customer resolutions.