Christopher Booth Email & Phone Number

Kanata Ontario

• Third Level Hardware Support for Proliant and Blade servers (Case Management)• Backup and restore customer files and configuration settings between computers.• Specialized in network support including 802.11a, 802.11b, 802.11g, 802.11n iSCSI and Bluetooth within corporate WLANs• Mentored those with less experience through formal channels• Installed and configured multiple server hardware configurations, KVM’s, switches, tape libraries, storage arrays, Fibre channel switches and arrays to replicate customer environments. • On occasion provided onsite support for critical issues both domestic and internationally• Restore customer tape backups in order to perform in house replications• Regular installs of Microsoft Server 2000, 2003, 2008, Microsoft Exchange 5, 2003, 2007• Installed and configured multiple instances of Microsoft Active Directory• Installed, ordered, inventory and maintained lab equipment for Canadian escalation team• Configured local lab systems to join the corporate domain using Active Directory. • Provided guidance/support to all second level support teams both domestic and international• Worked directly with Houston Engineering to resolve unforeseen hardware design flaws and formulated time sensitive resolutions• Create, log and close support tickets in ticket management software.• Took control of critical customer calls regardless of location nor logistics until problem was resolved.• Designed and implemented the Canadian backline storage works support team

Hull Quebec

• Provided support for and mentored all 90 first level floor technicians• Designed, built and implemented a secure second network for all technicians to run servers from their desks with all current Compaq solutions (Insight Manager, Redundancy Manager, Cluster Administrator, etc.) • Designed and built a support web page with all tools and resources, walk-throughs, and simulators to be available on the second network and maintain a regular backup • Developed and maintained an equipment inventory and an ordering process for lab and technician’s equipment needs• Ensured that security standards were met by verifying that floor technicians were provided with the latest version of corporate network protection software, along with all necessary patches • Wrote and presented standard Enterprise support guidelines for new floor technicians to maintain support consistency.• Received, unpackaged and setup server/network equipment to be used on the floor to replicate basic customer based issues.

• Provided consistent first level Mission Critical support and delivery to clients in order to support the day-to-day operations (the primary point of contact for Compaq Enterprise customers)• Communicate the status of problem resolution to Houston engineering• Researched and resolved customer based issues based on product• Supported cluster server (wolf pack) Sequel Server• Supported hardware raid 0-15, fiber array technology, automated tape storage• Maintained liaison with United States counterparts to ensure consistency and increase issue resolution efficiency.• Maintained computer equipment and related office hardware on a call-by-call basis, assessing the issue on-site. Researched solutions for solving software errors and operating system crashes. Physically inspected systems which were not operating properly, ensuring components did not manifest any sort of visible damage. Fault-tested physical components when necessary.• Installed and configured server based software in order to determine compatibility with Compaq based hardware • Researched products based on the client’s specifications of their needs. As needed sent out manuals and support CD’s. • Passed on potential sales leads to the Enterprise sales group.• Helped to setup and implement TSANet

Hull Quebec

• Was on loan to Microsoft Canada to provide end users with technical support on various home Microsoft products• Used a proprietary database to track customer info and update customers’ current status • Provided spoken directions, chat assistance and remote control assistance for internet technical support calls in a courteous and respectful manner.• Supported internet connectivity issues, e-mail problems, new internet setups, Microsoft based hardware issues.• Collaborated with higher tier Microsoft support teams in preparation for outbound call service to customers who were having setups or problems with new OS installations.• Guided clients to special features offered by their Internet Service Provider, and to additional services sold by their local retailers. • In the event of an issue that was outside of the support scope, aided clients in finding the proper support channels for the manufacturers/providers of the product/services to which the issue pertained.• In the event of an issue that could only be solved by the local office, contacted the local office and made arrangements with them to accommodate the client as soon as possible.

Ottawa Ontario

• Responsible for user support and network troubleshooting• Day to day administration of a 300-user network, • Nightly backups and account maintenance.• Maintenance of WAN links to offices both locally and across the country• Responsible for firewall and exchange server• Rollout of desktop and laptop computers using disk imaging utilities (Drive Image Pro)• Provided respectful, courteous in-house support for all executives • Did troubleshooting for e-mail, network connectivity, and various database software• Setup board rooms and conference rooms with projectors and network connectivity, ensured they were working before meetings and conferences.• Performed routine server monitoring and maintenance, as well as regular backups. Stress-tested/benchmarked new servers before they were brought on-line to the network.• Took inventories of client hardware and software, for upgrade and license-tracking purposes.• Setup new desktop and laptop computers for clients, ensuring that all their peripherals were functioning properly.