With 16 years of experience in Unified Communications, seven years as a dedicated and results-oriented Pre Sales Engineer and 9 years in technical support roles, I have honed my expertise in implementing and designing UC solutions. Throughout my career, I have demonstrated a strong focus on delivering exceptional customer service, optimizing communication infrastructure and driving business success.In my roles, I have spearheaded the implementation of cloud solutions for voice within global communications teams, specializing in integrating platforms like Microsoft Teams Voice and Zoom Voice to facilitate seamless transitions between existing phone systems and cloud solutions. My proficiency in pre-sales support, solution demonstration and product presentations has allowed me to effectively support account managers and design engineers in securing sales opportunities and devising effective solutions tailored to customer challenges and requirements.I bring a wealth of experience in managing complex technical projects, overseeing day-to-day operations and leading cross-functional teams to deliver results. My skills in SLA management, hiring, training and network infrastructure design have contributed to the success of various initiatives and projects throughout my career.I am passionate about staying at the forefront of technology trends and continuously expanding my skill set. With certifications in various products and technologies, including Poly, Cisco, and Zoom, I am committed to delivering innovative solutions that meet the evolving needs of customers and businesses.