Christopher Boothe Email & Phone Number

United States

United States

Maintained a 90+% CSAT for the majority of the time while assisting enterprise merchants and meeting or exceeding my response per-hour metricUsed ticketing systems to manage and process support actions and requests.Researched product and issue resolution tactics to address customer concerns.Utilized tools including but not limited to CyberDuck, Postman, Kibana, etc.Assisted customers in identifying issues and explained solutions to restore functionality to their sites.Translated complex technical issues into digestible language for non-technical users.Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Austin, Texas, United States

•Assisting merchants in pointing a domain to their store using Nameservers, A recordsand/or Cnames.•Troubleshoot DNS settings and provide solutions to data mismatches includingmisconfigured A records, Cnames or TXT records.• Configured Third-Party email providers by entering MX records, TXT records and Cnames.• Navigating information sources to find solutions to merchants Ecommerce needs.•Navigate merchants through browser settings (Chrome, Fire Fox and Safari) to clear cache,enable third-party cookies.•Troubleshoot third-party application issues using knowledge base, third-party supportdocuments or search engines• Documented all support interactions in system for future reference.

Austin, Texas, United States

I reviewed XML documents for errors and provide solutions for errors. Remote into customer’s PC's and resolve communication, hardware, or functional issues . I navigated the FedEx knowledge base to locate solutions for issues. Navigate the Windows operating system to complete tasks (windows 7,8.1 and 10, windows server 2008,2012 and 2016)

Austin, Texas, United States

I maintained client metrics Through product knowledge and time management. Remoted into customer’s PC's and resolve communication, hardware, or functional issues.

Answer incoming customer phone calls and take appropriate action for each call. Provided effective and timely resolutions of a range of customer inquiries or direct to the proper department. Quickly and efficiently assist callers in maneuvering the website.

4848 Preston Rd, Frisco, Tx 75034

Customer relations, assess needs and assist.Strong time management needed to achieve daily standards.

Plano, Tx

Travis Boothe distribution incorporated Plano, TXWrite and record orders for merchandise or enter orders into computers.Assess customers’ needs and direct them to a product that fills all needsPlan out end cap displays, take down old end cap and build new ones;