Chris Borg Email & Phone Number

St Leonards, New South Wales, Australia

St. Leonards, New South Wales, Australia

Greystanes, New South Wales, Australia

• Responsibilities:Managing the Service Desk and Desktop SupportIncident ManagerProblem ManagerChange ManagerService Level ManagerConfiguration ManagerServiceNow Admin
• Managing Service Desk and Desktop teams within EUC function
• Maintain relationship with vendors for EUC e.g. PC and Mobile Device
• People Management in Performance Management Plan
• Define and document Operational Processes that support business goals in collaboration with senior management and stakeholders
• Process owner for major ITIL Operational Processes: Incident, Change, Problem, Release

North Ryde, New South Wales, Australia

• Business Applications Support & Continuous Improvement
• Business application support models are aligned with standards and support framework.
• Manage incident escalations applications (this includes Vendor escalations) in line with ITIL model
• Manage and implement approved change requests related business applications
• Ongoing adherence to architectural standards (applications, infrastructure and security) for ‘end toend’ solutions
• Support of projects for mid-tier applications, focusing on solution design and governance

• Triage and manage BAU queue
• Change Management of division changes, communicate with business in relation to the changes
• Highly involved in new system releases and communicate release to key business stakeholders
• Liaise with global IT area on regular basis
• Manage projects based on timelines and priorities
• Working on major projects

Sydney, Australia

• I Provide analysis and problem resolution expertise to the business across all business applications
• Identify issues and document requirements and alternative solutions
• I liaise with business to determine solutions and timeframes required
• I undertake escalation procedures, coordinate communication with clients, support units and staff and monitor service issues until resolution
• Keeping the customer up to date on all requests in a timely manner
• Completing thorough investigation into all issues prior to assigning to other teams for further investigation

Sydney, Australia

Sydney, Australia

Sydney, Australia

Technical Support Certificate Iv, Information Technology

Software Applications Certificate Iii, Information Technology

Education record