Christopher Borges Email and Phone Number
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Fourteen years of overall customer service experience with internal and external customers. Six years of experience supporting and troubleshooting Windows based processes using SQL Server Management Studio. Three years of experience supporting UNIX/LINX based processes: installing jobs, installing schedules, modifying configuration files and rerunning processes using Maestro/TWS and Autosys. Experienced as an internal liaison between management, marketing, customer service, and technology areas. Accustomed to working in a fast paced production environment while expected to meet specific service level agreements, quality goals and manage competing priorities.
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Technology ManagerAlly Oct 2021 - PresentDetroit, Mi, Us
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Production Services LeadBank Of America Nov 2019 - Oct 2021Charlotte, Nc, UsCoordinated development team deployments for monthly and quarterly integrated releases acting as liaison with various production support teams to ensure implementations can be executed quickly with little to no impact. Supported daily review of incoming changes. Created monthly application patching schedule and change request records for critical applications to ensure compliance with information security standards while ensuring change evidence is collected. Conducted additional reviews of all changes impacting specific applications to ensure change collisions do not occur. -
Sr. Applications Analyst - Production SupportBank Of America Aug 2015 - Nov 2019Charlotte, Nc, UsProvided production support for 3 major business technology groups. Responsible for ensuring production issues are triaged and resolved as quickly as possible. Support integrated releases by assisting in the governance process prior to release and coordinate support the day of release. Track incidents using remedy while ensuring the team drives down any recurring problems to improve stability of the environment. Continually collaborating with teams to improve documentation and reporting. Earned Assistance Vice President title.
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Sr. Applications Analyst - Production Enablement And GovernanceBank Of America Oct 2014 - Aug 2015Charlotte, Nc, UsProvided guidance to developers on the production change process and enforced governance policies to ensure stability of the production environment. Successfully migrated the engagement process from emails to the entire team to a SharePoint form. Process improvement allowed for documented tracking of team engagement and gathered additional data for reporting previously unavailable. Continually collaborated with team on enhancement of the enablement and governance process.
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Production Services LeadBank Of America Sep 2013 - Oct 2014Charlotte, Nc, UsResponsible for enforcement of operational standards for Windows and AIX automated ad-hoc user environments to ensure stability. Resolve user reported problems. Consult on processes being installed into environment schedulers. Ensure all processes are properly documented. Provide metrics and root cause analysis to identify processes for improvement. Support department projects as needed. Manage contactors and associates assigned to the area. Provide coaching and feedback to management for performance reviews.
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Sr. Analyst/Team Lead - WindowsBank Of America Jun 2011 - Sep 2013Charlotte, Nc, UsResponsible for ensuring stability and enforcement of operational guidelines for Windows automated ad-hoc user environment. Respond to user questions and resolved reported problem tickets. Consulted with users installing processes into JAMS. Ensured all processes are properly documented. Provided metrics and root cause analysis to suggest improvements for frequently failed processes. Supported department projects as needed.
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Analyst Ii – Apps Prog/Analysis & Information ManagementBank Of America Aug 2008 - Jun 2011Charlotte, Nc, UsServiced internal customers using AIM web based applications. Provided technical support to users, and after hours on-call support as needed for Windows and AIX based environments. Researched failed production processes, resolved issue if possible, and escalated issues as needed to developers/level 2 support teams. Debugged SQL jobs as needed and monitored the environment for any issues that may have impacted AIM customers. Created ad hoc reports as needed and worked on small projects for customers and the organization.
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Customer Service Team Lead/Product ManagementBank Of America Feb 2006 - Aug 2008Charlotte, Nc, UsSupervised 8 associates who provided support to 13 Co-Brand and Reward portfolios. Ensured all associates kept portfolios within service level agreement. Coached associates how to best resolve customer inquirers. Researched escalated request as needed. Provided monthly reports to manager, monitored products for production problems, resolved minor pc issues, facilitated training as needed, and communicated with various internal departments on a regular basis.
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Sr. Customer Service Representative/Product ManagementBank Of America Jul 2005 - Feb 2006Charlotte, Nc, UsProvided support to several product managers for 6 Co-Brand and Reward portfolios. Responsibilities included keeping all portfolios within service level agreement, meeting monthly quality goals and productivity goals. Responded to all service requests initiated by the contact centers, partners or customers. Reported any production issues or trends to the Product Managers.
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Customer Service Representative Ii/Card CorrespondenceBank Of America Sep 2002 - Jul 2005Charlotte, Nc, UsProcessed various customer requests received via mail or initiated by the contact center representatives. Functions included account consolidations, escalated service requests, general mail and general account maintenance. Generated unique customer letters as needed. Additional responsibilities included meeting monthly quality and productivity goals.
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Customer Service Representative Ii/Card ServicesBank Of America Mar 2002 - Sep 2002Charlotte, Nc, UsServiced credit card customers in an effective and professional manner and resolved all customer inquiries. Cross-sold bank products based on customers needs. Responsibilities included meeting monthly quality, average handle time, and balance transfer goals.
Christopher Borges Skills
Christopher Borges Education Details
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Cactus High SchoolGeneral Studies
Frequently Asked Questions about Christopher Borges
What company does Christopher Borges work for?
Christopher Borges works for Ally
What is Christopher Borges's role at the current company?
Christopher Borges's current role is Sr. Applications Analyst - Production Support, AVP at Bank of America.
What is Christopher Borges's email address?
Christopher Borges's email address is cb****@****cox.net
What is Christopher Borges's direct phone number?
Christopher Borges's direct phone number is +160240*****
What schools did Christopher Borges attend?
Christopher Borges attended Cactus High School.
What are some of Christopher Borges's interests?
Christopher Borges has interest in Health.
What skills is Christopher Borges known for?
Christopher Borges has skills like Banking, Process Improvement, Customer Service, Credit, Analytics, Credit Analysis, Business Analysis, Aix, Microsoft Excel, Access, Visio, Credit Risk.
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