Christopher Bork Email & Phone Number

Minneapolis, Mn, Us

Minneapolis, Mn, Us

Portland, Maine, Us

• Designed project plans for Server OS upgrades and privileged access reduction efforts• Designed and implemented Active Directory domain controller upgrade plans• Centralized management of over 20 global Active Directory forests to a single team.• Designed and implemented plans for domain migration and retirement• Collaborated with security teams to implement auditory requirements and server hardening best practices

Portland, Maine, Us

• Gathered and designed requirements for server footprint of projects• Led implementation of server patching strategy• Led implementation of vulnerability management corrective actions for Active Directory and server infrastructure• Documented processes for internal knowledgebase• Collaborated with SMEs to design and implement physical infrastructure components• Interviewed prospective new team members and trained new team members on internal processes• Designed and implemented global rollout of server endpoint protection products• Designed and implemented rollout of infrastructure monitoring platform transition

Minnetonka, Mn, Us

• Upgraded forest functional level of multi-domain Active Directory forest• Implemented corporate email retention policy using Office 365 and Exchange Online• Implemented Microsoft’s Advanced Group Policy Management to provide role-based access to Group Policy management• Automated Active Directory account and computer object cleanup with PowerShell• Designed Mobile Device Management policies and infrastructure needs with Microsoft InTune and BlackBerry UEM/Dynamics• Implemented Nasuni filer application as a cloud-based file sharing solution for remote offices• Improved email delivery rates of internal platforms by implementing email delivery best practices, including DMARC and reputation monitoring• Implemented server update automation using System Center Configuration Manager• Implemented multiple SaaS application Single Sign On integrations, using Active Directory Federated Services and SAML• Managed remote office VMWare infrastructure, which included 35 HP server hosts, and 325 virtualized servers across 15 global locations • Documented processes for common administrator tasks• Provided training to help desk administrators for common troubleshooting scenarios• Implemented processes for managing PCI and SOC compliance• Audited workstation and server environments for licensing compliance• Implemented and managed email archiving and discovery process • Provided Tier 2 & 3 end-user support for help desk tickets and requests• Provide on-call 24/7 support

• Provided Tier 3 support for customer tickets and requests• Managed IP Address Management with Infoblox• Managed DHCP scopes and options for all global offices• Triaged helpdesk support tickets assigned to engineering team queue

Minnetonka, Mn, Us

• Developed automated user termination process using PowerShell• Designed and implemented corporate communication distribution strategy• Introduced and improved Standard Operating Procedures that improved team efficiency• Managed access to physical and digital resources• Provided evidence for PCI and SOC compliance audits• Processed employee on-boarding and off-boarding requests• Monitored and worked customer support ticket queues

Houghton, Mi, Us

• Developed a custom Customer Relationship Management interface in Salesforce • Redesigned department websites using Drupal CMS• Coordinated purchase of department hardware and software• Built, and maintained desktop and server infrastructure• Provided hardware and software support for internal, and client, end-users• Maintained Microsoft SQL databases and installations• Provided on-site and webinar software training to clients• Part of a team that developed a training program for implementing AASHTOWare Bridge Rating software in the state of Michigan• Improved department documentation process through the implementation of ScrewTurn Wiki software

Houghton, Mi, Us

student internship prior to full time position