• Manage Network Configuration Center (NCC).o Configure all network equipment for deployment .o Develop and test standard network configurations.o Troubleshoot and resolve hardware issues.o Manage network inventory and documentation.• Troubleshoot network and internet outages.• Manage trouble tickets using RightNow tracking software .• Provide complex instructions over the phone to users of all skill levels.• Responsible for Forest Service (FS) LAN / WAN administration nationwide.• Project lead for Asset Tracking Improvement project based upon my proposal of improved collaboration across a dozen organizational branches within the Forest Service.• Frequently take initiative to develop new strategies and improve business processes.• Completed Franklin Covey “Inspiring Trust” Leadership Training (2014).• Completed the 12 week “New Leader Academy” program through Central New Mexico Community College in conjunction with the Forest Service Albuquerque Service Center New Leader Program (2014).

• Managed trouble tickets using Footprints tracking software.• Troubleshot and resolved PC hardware/software issues over the phone.• Provided technical services to walk-up customers.• Supported campus network of over 25,000 users.• Supported university resources.o BlackBoard online classrooms.o Multiple Bursar Registration systems.o Multiple Email systems and clients.• Assisted in training new employees.o Customer service skillso Technical and troubleshooting skillso Use of tools such as ticket tracking systemso Internal processes for incident management and issue reporting