Christopher Bortz Email and Phone Number
Christopher Bortz work email
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Christopher Bortz personal email
➥ Advancing through roles of increasing accountability and scope, I bring high energy and passion to effect change. I have excellent analytical, team leadership, and management skills and a track record of engaging stakeholders and gaining buy-in through a focus on economic and financial benefits for each initiative. I also have an exceptional talent for hearing and identifying client pain points and synchronizing those with organizational goals and objectives.In my current role as Project Director for Maximus, I was recruited to help the organization improve customer service delivery and the timely processing of applications. I was challenged with meeting the state standard of enrolling applications within 90 days, overcoming a backlog of 3k applications daily and implementing new EMR and reporting platforms with dashboards.I organized amd implemented the Pa Community Health Choices program which is a managed Medicaid program for over 425k dually eligible and individuals enrolled into the home and community based waiver programs.KEY SKILLS:Large Scale Operational & Technical Implementations | Accreditations | P&L Oversight | Staff Engagement | Business Development | Conflict Resolution | Training & Development | Process Improvement | Innovative Leadership | C-Suite Presentations & Public Speaking | Coaching & Mentoring | Strategic Planning | Change Management | Contracts & Negotiation | Stakeholder & Customer Engagement | Customer Experience | Servant Leadership | Social & Emotional Intelligence | Visioning | Project ManagementI’m always looking to grow my network and make new connections. To connect, message me here or email: cbortz45@gmail.com
Maximus
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Senior Project DirectorMaximus Nov 2024 - PresentMclean, Virginia, Us
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Project DirectorMaximus Jan 2017 - Nov 2024Mclean, Virginia, UsI was recruited to help the organization improve customer service delivery and the timely processing of applications. I was challenged with meeting the state standard of enrolling applications within 90 days, overcoming a backlog of 3k applications daily and implemented new EMR and reporting platforms with dashboards. I achieved enrollment within 32 days, down from 64. I also re-aligned operations to exit a corrective action plan within the first six months in the role. I oversaw 415 employees and 7 direct reports.-Met all 16 service levels for the last four years while growing contract value from $16M to $46M in revenue. -Manage P&L for a $70M budget, growing the budget by 50% over tenure.-Achieved 98% customer satisfaction ratings from 75K surveyed members, with 99% indicating they were treated with dignity and respect, helping build trust in the product. -Introduced digital enhancements, from website development to digital applications, including optical scanning.-Saved 18 FTEs with technological improvement or workflow changes over two years.-Won the US Health for Organizational growth award, in 2019, with the program growing from $16M to $29M in contract value for 2019 alone.
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Director Of Healthcare, Commercial ProgramsKepro Dec 2015 - Feb 2016Nashville, Tennessee, UsI was promoted and navigated an acquisition and subsequent leadership change. I oversaw the commercial line of the health plan business and National Employee Assistance and Absence Management Programs. I managed performance for six direct managers across eight states with 250 indirect reports-Managed P&L for a $7M operating budget. -Maintained accountability for the National Employee Assistance Program with over 500K members enrolled, the Absence Management Program servicing national accounts, the Commercial Health Plan Management servicing over 125K members, and Call Center operations across three different state locations. -
Executive Director, Behavioral ServicesUniversal American Feb 2013 - Jun 2015White Plains, Ny, UsI directed the behavioral health side of the Medicare Advantage health plan, ensuring service levels from a contract perspective. I delivered on financial targets and implemented an integrated care model, achieving a 7% return on investment for integrated care. I solidified operations within 12 months and launched the integrative care model in year two.Stabilized operations from a call center and claims center perspective, improving member service levels.-Oversaw 125K+ member Medicare advantage plans for behavioral health benefits.-Managed P&L for a $17M annual budget, with 65 staff across three different state operational sites. -
DirectorThe Mentor Network 2011 - 20135Th Floor, Boston, UsI was responsible for a nine-county region with a team of five direct reports, 75 staff, and 60 independent contractors. I ensured service delivery, quality, training, and financial viability. I managed P&L for a budget of $7M.-Hired to rescue an at-risk contract and leverage managed care experience to remove the group from the cap within six months and within 18 months achieved 24% growth of services/revenue. -Redesign existing training and quality programs, streamlining and aligning initiatives to quality measures while setting and maintaining clear expectations for performance. -
Director, Outpatient ServicesPinnacle Health - Harrisburg Hospital 2004 - 2011
Christopher Bortz Skills
Christopher Bortz Education Details
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Penn State UniversityCounselor Education -
Shippensburg University Of PennsylvaniaPsychology And Juvenile Justice
Frequently Asked Questions about Christopher Bortz
What company does Christopher Bortz work for?
Christopher Bortz works for Maximus
What is Christopher Bortz's role at the current company?
Christopher Bortz's current role is Proven Senior Leader| Business Transformation | Turnaround Strategist ➥ Delivering solutions to achieve stronger outcomes with lasting benefits across the organization.
What is Christopher Bortz's email address?
Christopher Bortz's email address is ch****@****mus.com
What schools did Christopher Bortz attend?
Christopher Bortz attended Penn State University, Shippensburg University Of Pennsylvania.
What are some of Christopher Bortz's interests?
Christopher Bortz has interest in Social Services, Children, Health.
What skills is Christopher Bortz known for?
Christopher Bortz has skills like Healthcare, Healthcare Management, Hospitals, Program Management, Program Development, Process Improvement, Mental Health, Medicare, Medicaid, Operations Management, Clinical Case Management, Utilization Management.
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