Christopher Boulos Email & Phone Number

New York, NY, US

New York City Metropolitan Area

• Lead and mentor a high-performing global corporate sales team based in NewYork; exceeded both individual and team sales targets in 2023 by collaboratively driving revenue growth and market expansion, achieving 120% of.
• Develop and execute on key strategic initiatives that align with company objectives, including: Re-engaging existing client relationships, resulting in anadditional $250K in revenue; and enhancing new business.

Greater New York City Area

• Manage and motivate a team of 11 accomplished sales, marketing, and catering associates who, collectively, generate over $55 million in total room revenue—and who have consistently exceeded their annual goals
• Implemented an ADR growth strategy, one that is keenly focused on higher rated, more profitable business, which resulted in hotel ADR growing by $31 in 2018, and hotel group ADR growing by $101.04 in 2019.
• Outperformed KPI goals with a 117.5 YE 2019 RevPAR index, up 10% from 2018.
• Partner with the Director of Revenue Management to identify optimal market pricing to attract the correct market channel.
• Partner with our marketing manager and corporate brand design studio on the ideation and creation of revenue-driving campaigns, and promotional and collateral material for the sales and catering team.
• Traveled to San Francisco on task force to assist the operations of the hotel as acting Director of Sales for one month, preserving the revenue stream and profitability while management filled open sales and operations.

New York City Metropolitan Area

Greater New York City Area

• Responsible for total account management; group and corporate transient. Market segments include accounting, automotive, consulting, financial, insurance, legal, pharmaceutical, and technology, bringing in $10 million.
• Revenue production; grew group room sales from 7% in 2014 to 16% YTD, exceed group and transient sales goals by an average of 110% on a quarterly basis.
• Lead a sales team of five and a conference services team of two, cultivating their skills and abilities, providing guidance and support, and determining a strategic plan to ensure they reach and exceed assigned sales.
• Assist the Director of Sales and Marketing in the management, coordination, and execution of items related to the marketing and sales operation of the hotel. This includes helping prepare the sales budget and forecast.
• Created and implemented the annual process by which to manage the RFP season for all corporate accounts, which led to a 100% renewal rate of current accounts and brought in new business.

Greater New York City Area

• Increased responsibility in addition to Sales Manager role.
• Lead and manage the conference service team. Ensure that all information is collected from the client and is presented to the Executive Committee in an accurate and timely fashion.
• Setup the day for success by conducting the daily morning lineup meeting with the sales, catering, and conference service team.
• Help build a marketing strategy and create promotional materials to increase group and business travelers.
• Created and implemented the process by which to manage the RFP season for corporate accounts.

Greater New York City Area

• Responsible for total account management; group and corporate transient. Market segments include accounting, automotive, consulting, financial, insurance, legal, pharmaceutical, real estate, and technology.
• Focused on key account development via prospecting, sales calls, entertainment, trade shows, and site visits, which included domestic and international travel.
• Responded to sales inquires, qualified leads, determined rates, prepared proposals, and worked with revenue management to negotiate group and corporate contracts.

Greater New York City Area

• Participate in goal setting activities related to the domestic Diplomatic based markets helping to increase Transient room revenue by $300,000 in the first quarter.
• Establish relationships with representatives from the United Nations, and New York and Washington D.C. Consulates and Embassies.
• Responsible for all Middle East room blocks for groups of 10 rooms or more.
• Planning and execution of reservations for Presidential Delegation groups, including Ivory Coast, Turkey, and Turkmenistan, generating a combined room revenue of $850,000.
• Conduct weekly sales calls and prospecting calls, site tours, and client entertainment.
• Streamline guest experience by building out resumes for the operations team and servicing the room block.

Greater New York City Area

• Manage restaurant reservations operations and sales for private dining and hospitality suites.
• Responsible for all social leads, including weddings, birthday parties, anniversaries, and receptions, for parties of 150 or fewer.
• Manage food and beverage for one-on-one conferences and handle room sales for group rooms of under 10 rooms per night.
• Work closely with support departments—housekeeping, audio-visual, operations, food and beverage, and floral decorators—to ensure client satisfaction.
• Coordinate special receptions, including a reception for the Alfred E. Smith Foundation for 175-person attendees that included President Barack Obama and Mitt Romney.
• Particular focus on press junkets and celebrity hospitality suites, coordinating food and beverage services and ensuring the delivery of special requests for VIP clients.

Greater New York City Area

• Managed catering events in 70,000 square foot meeting and banquet space with a 1,100-seat capacity.
• Lead manager of operations for $17 million Coffee Crew Team.
• Responsible for supervision of a team of nine unionized servers.
• Streamlined and developed new procedures for service for continental breakfast and breaks.
• Responsible for the successful coordination of annual banquets, including the 2011 United Nations General Assembly.

Greater New York City Area

• Responsible for the operations, training, and development of 30 unionized servers, bartenders, and hostesses for a three meal a day restaurant in the landmark luxury hotel.
• Supported running of the private dining room, with an average of 15 events a week, generating $60K in weekly revenue.
• Oversaw the financial operating statements including the payroll, weekly labor forecast, and budget and controlling costs.
• Responsible for the supervision and management of the restaurant sta, and for organizing and facilitating communication before, during, and post service to ensure the highest level of service.

Greater Philadelphia Area

• Prepared welcome letters, daily amenities list, and weekly VIP list for one of the Leading Small Hotels of the World.
• Liaison for sales managers and coordinators.
• Using Delphi meeting software, completed contracts and client letters for potential clients.