Christopher Bourque Email & Phone Number

United States

USA

B+S provides customer solutions which integrate a Company's CRM with Cisco Contact Center technology. B+S products provide full CTI capability that tightly integrate with the most common CRM platforms such as Salesforce, Siebel, SAP, Microsoft and others.Additionally, our Multi-Channel adapters enable customer information to be passed across different.

Tampa/St. Petersburg, Florida Area

• Lead numerous discovery sessions resulting in ROI based solutions for business units. For example: Lead discovery for large cable provider which resulted in a sales tool for agents which increased Revenue Per Call.
• Lead the multi-channel solutions pursuit team for the company’s largest customer.
• Responsible for creating the Multi-Channel Interaction strategy and vision in conjunction with the BPO pursuit team strategy.

• Manage North America Solutions Engineering staff and RFP team.
• Developed the process to transition the SE Team from technical selling to solution selling.
• Achieved 100% + of team quota objective in multiple years.
• Function as a working manager and engage in presale customer consulting activity.

• Supported top tier Financial Vertical accounts and high profile named accounts.
• Created and presented sales and technical presentations to prospective & existing customers on product offerings.
• Present end solution to executive levels and customer team members.
• Perform consulting services for the customer through onsite discovery workshops.
• Constructed responses and proposals to lengthy and detailed RFP’s.