Christopher Bowie Email & Phone Number

Horsham, Pa, Us

Blue Bell, Pennsylvania, Us

• Use Jira & NetSuite to manage fulfillment tickets• Inventory management, accurate reporting and device picking • Perform quality checks on picking accuracy • Manage workload effectively to ensure customer expected ship by dates are achieved • Creating necessary shipping documentation • Securely pack devices for international shipping• Ship via UPS, FedEx, DHL, and World Carrier • Day to day liaison of courier vendors • Promote continual improvement within the Fulfilment team • Maintain good stock control procedures • Influence on the financial accountancy of the business by ensuring good stock handling practices

•Carried out the day-to-day operation and maintenance of hardware or software assets through their life cycle• Replaced laptop keyboards and screens• Imaged/configured laptops & desktops for production • Monitored laptops & desktops in IBM MaaS360• Created standard operating procedures (SOPs)

Tulsa, Ok, Us

• Tested scanners and printers for production• Trained colleagues on system imaging process• Enrolled Apple devices into ABM & Jamf• Endpoint and User Management (AD, SCCM, Intune, and Jamf)• Managed and updated assets in ServiceNow• Worked closely with Endpoint Engineers on system patches, updates, and issues• Carried out the day-to-day operation and maintenance of hardware or software assets through their life cycle• Monitored and analyze supplier performance to identify service gaps or inefficiencies• Developed standard operating procedures (SOPs)

Southampton, Pa, Us

• Provided technical support to end users via on-site and Remote• Computer and printer support• Created documentation for SOPs• Monitor alerts in MS Defender Admin Center• Managed IT Inventory• Managed Microsoft 365 Licenses• Managed users in Active Directory & Azure AD• Managed users in Google Workspace & JumpCloud• On-boarding & Off-boarding of users• Anti-virus Management (Webroot)• Phone system setup and management (Jive/GotoConnect)• Created VMs for QA testing

Coral Gables, Florida, Us

• Installed applications via File shares, SCCM, and GoverLan• On-boarding & Off-boarding of users• Reset user passwords and unlocked accounts in Active Directory• Managed new hires and inventory spreadsheets (PCs and equipment)• Shipped new laptops and equipment to users via FedEx• Created Symantec VIP accounts for VPN access• Resolved tickets using ServiceNow ticketing system• Troubleshooting hardware and software problems• Joined Help Desk team when help was needed• Setup cubes and offices for users• Worked on-site and remotely from home

Hanover, Md, Us

• Installed applications via File shares, SCCM, and GoverLan• On-boarding & Off-boarding of users• Reset user passwords and unlocked accounts in Active Directory• Managed new hires and inventory spreadsheets (PCs and equipment)• Shipped new laptops and equipment to users via FedEx• Created Symantec VIP accounts for VPN access• Resolved tickets using ServiceNow ticketing system• Troubleshooting hardware and software problems• Joined Help Desk team when help was needed• Setup cubes and offices for users• Worked on-site and remotely from home

Diemen, Noord-Holland, Nl

• Troubleshooting and fixing hardware problems • Replaced/upgraded RAM in Desktops and Laptops • Data Migration using USMT (User State Migration Tool) • Upgraded machines from Windows 7 to 10 with Microsoft Deployment Toolkit • Worked on-site and remotely from home

Paris, France, Fr

• Desktop support• VOIP telephone setup• Data Migration using USMT (User State Migration Tool)• Installed application specified by users and departments• Upgraded machines from Windows 7 to 10 Operating System• Laptop, Workstation, and Mini Desktop deployment• Scanned devices in and out of inventory (asset manager)• Unboxed computers and equipment• Monitor and docking station setup• Troubleshooting hardware/software problems and submitting incident tickets

• Data Migration using PC Mover• Installed Windows 10• Troubleshooting software and hardware problems• Responsible for formatting and imaging new PCs• Updated Configuration Management Database (CMDB)• Assisted coworkers in resolution of end user’s technical issues• Installed applications based on user role and department

Phoenix, Arizona, Us

• Morning Stocker. Accepting truck deliveries, stocking shelves, and customer service

Hyattsville, Maryland, Us

• Day and night stocker. Accepting truck deliveries, stocking shelves, and customer service

Associate Of Arts And Sciences - Aas, Information Technology

High School Diploma