Christopher Boyer Email & Phone Number

Core Competencies and Responsibilities:Proficiency in using Microsoft Office Suite and other relevant software.Familiarity with technical writing tools and methodologies.Excellent communication skills to gather information from subject matter experts.Adaptability to quickly grasp complex concepts and translate them into clear and concise content.Strong organizational and time management skills to meet deadlines.Writing, editing and reviewing SOPs in IT Glue.Reviewing, editing and approving SOPs and documents submitted by other users in IT Glue.Researching, writing, drafting and editing company policies in IT Glue.Working with other departments and management to get policies approved and then communicating those policies to the rest of the staff.Administration and oversight of IT Glue.Creating, editing and updating Flexible Assets and configurations in IT Glue.Create documentation organizational structure in IT Glue.Creating and uploading training videos to IT Glue and SharePoint.Working with Engineering and techs to make sure information is added to IT Glue.Review of existing assets in IT Glue and making sure assets are updated or archived as needed.Reviewing new features in IT Glue and implementing if we believe they will benefit us.Annual Review of existing SOPs and documents in IT Glue.Training new employees on IT Glue and documentation procedure.Collaborating with training organizer on training curriculum.

Establishes the HIPAA team in conjunction with administration and the Privacy/Security Officers. Ensures the committee consists of relevant personnel.Provides information regarding HIPAA rules and regulations for all departments and appropriate entities, as appropriate.Oversees, directs, and/or ensures training and orientation are provided to all employees, volunteers, medical staff, and business associates, etc., regarding HIPAA law and regulations.Fosters HIPAA awareness with facility employees and related entities. Works with employees to ensure coordination and cooperation under the facility’s HIPAA policies and procedures.Coordinates system HIPAA activities, initiatives, and solutions.Provides overall guidance in identifying HIPAA policies and procedures necessary for the organization.Assures all necessary policies and procedures are approved and distributed, and written in plain, clear language.Oversees training and implementation of all HIPAA policies and procedures.Assesses the organization’s current HIPAA compliance status vs. necessary status (gap analysis). Periodically assesses status.Specific Examples of Completed Projects:Implementation of HIPAA with assistance utilizing Compliancy Group The Guard.Research, creation and implementation of Incident Response Process.Responsible for tracking training and compliance of all associates in regards to Incident Response Process.Research, creation and implementation of all HIPAA related Policies and Procedures.

Normal, Illinois, United States

Normal, Illinois, United States

East Peoria, Il

Assist customers with answering questions and troubleshooting issues related to Microsoft Windows 10, Microsoft Windows Server 2008/2012/2016, Microsoft Office, Microsoft Office 365, Microsoft Exchange, Cisco Routers and Switches, Cisco Meraki Switches, Firewalls and Access Points and G Suite using remote tools such as ConnectWise Automate and Connect Control. Responsible for setting up and deploying both Windows workstations and laptops remotely and on-site, as well as troubleshooting and repairing any issues they might have. Responsible for documenting customer information in ConnectWise Manage.

3105 N Main St, East Peoria, Il 61611

Collecting customer information as well as detailed accounts of technical issues and inputting the information into a ConnectWise ticket. Communicating between customers and technicians to resolve questions and issues as they arise. Documenting processes and procedures as they are developed for the ConnectWise ticketing system. Time permitting, performing level 1 remote technical assistance for Windows systems using LabTech. When needed, researching solutions to issues for Windows, LabTech and ConnectWise when time permits it. Reviewing daily backup reports from StorageCraft to ensure backups were successful for managed customers and reporting any issues.

Morton, Il

Show customers how to best utilize both HP and Fuji photo hardware and software. Troubleshoot issues both hardware and software related and work with HP and Fuji technical support to resolve issues. Communicate with customers while analyzing their priorities to suggest to them the best choice for a camera or camcorder. Consistently update knowledge of emerging features and technology in cameras and camcorders both at work and independently. Train new associates in proper policies and procedures as well as develop strategies to maximize retention of information.Wrote step-by-step guides on opening and closing procedures for Fuji photo lab printer.Wrote FAQ guide for both new and current photo center associates, reorganizing information from several different sources and incorporating first-hand knowledge.

Peoria, Illinois And Normal, Illinois

Bachelor Of Arts (B.A.), English

Associates In Applied Science, Cisco Networking Specialist

Associate Of Arts (A.A.), English