Christopher Boyle Email & Phone Number

Waltham, Ma

Network Administration (Cisco, Adtran, HP, Dell)Windows Desktop and Server AdministrationWindows Hyper-V AdministrationApple iPhone & iPad AdministrationActive Directory AdministrationSophos Endpoint & Server AdministrationSQL Server AdministrationSQL Server Reporting Services Administration and Report WritingRing Central AdministrationProphet 21 ERP Support SonicWall Firewall AdministrationSophos Endpoint ProtectionSonicWall Capture Client… Show more Network Administration (Cisco, Adtran, HP, Dell)Windows Desktop and Server AdministrationWindows Hyper-V AdministrationApple iPhone & iPad AdministrationActive Directory AdministrationSophos Endpoint & Server AdministrationSQL Server AdministrationSQL Server Reporting Services Administration and Report WritingRing Central AdministrationProphet 21 ERP Support SonicWall Firewall AdministrationSophos Endpoint ProtectionSonicWall Capture Client Endpoint ProtectionMac End User SupportGoogle Apps for Business AdministrationMicrosoft Office SupportEDI Management Show less

Needham, Ma

Provided support for Windchill PDMLink enterprise software. Specific duties involved:- Tracking customers issues in Salesforce CRM and Siebel- Explained and demonstrated software functionality to customers and field personnel - Submitted Software Defect Reports to development and followed up with the appropriate solution- Provided Software Training to customers - Researching software issues by reproducing scenarios, setting up verbose debugging, analyzing logs, reviewing… Show more Provided support for Windchill PDMLink enterprise software. Specific duties involved:- Tracking customers issues in Salesforce CRM and Siebel- Explained and demonstrated software functionality to customers and field personnel - Submitted Software Defect Reports to development and followed up with the appropriate solution- Provided Software Training to customers - Researching software issues by reproducing scenarios, setting up verbose debugging, analyzing logs, reviewing known issues, creating database queries, and working with development - Mentored junior personnel - Created and Maintained VMWare test servers- Assisting customers in the creation of SQL reports for various business needs- Assisting customers with bulk loading Windchill objects into the system such as Users, Groups, WTParts, WTDocuments, and Assemblies. Show less