Christopher Boyles Email & Phone Number

Hebron, Ky, Us

Troy, Mi, Us

Perform detailed diagnostics and troubleshooting of server hardware components using Linux command-line tools, identifying and resolving issues related to CPUs, memory, storage devices, and other critical hardware elements. Diagnose and repair to basic powered functional test failures (power, traffic, network issues) to a component level on electronic circuit board assemblies while maintaining minimal quantities of Engineering and Component hold assemblies.

Rennes, Bretagne, Fr

Analyzed and resolved approximately 20 complex taxpayer inquiries weekly demonstrating strong problem-solving abilities and attention to detail, resulting in customer reporting satisfaction with serviceResearched detailed client information in IDRS database, including previous tax year information, matching personal information, enabling amended returns to be filed and issues to be resolved

Troy, Michigan, Us

Revamped and troubleshot Ring, Nest, and other brand security cameras, connecting all devices to a proprietary mobile app to test functionality and sorting devices that could be repaired, resulting in an 80% repair rate and enabling the company to resell those unitsExecuted comprehensive testing procedures for over 100 security cameras weekly, meticulously documenting results and anomalies in a databasing platformAssembled servers by installing fans, motherboards, RAM, and harddrives, completing 20 machines daily

Seattle, Wa, Us

Responded to up to 40 repair tickets weekly submitted through River ticketing system at warehouse, replacing and keyboards and laptops, running critical updates, fixing RF scanners, and resetting network printers, resulting in Amazon associates being able to successfully perform their job dutiesReimaged HP laptops, installing fresh software on new laptops, ensuring the successful onboarding of up to 20 new employees dailyUpdated and activated permission settings on directory files and user groups, allowing a team of 4 managers to access critical filesTrained new IT Support Tech staff during onboarding, educating them on Amazon policies on reprovisioning devices setting up workstationsEntered up to 2000 broken RF scanners into inventory platform yearly, separating devices that could be repaired from the ones that needed to be recycled for parts, resulting in the repair of approximately 200 devices yearly

Seattle, Wa, Us

Completed 60 hour certificate in HTML, CSS, and JAVASCRIPT.

Microsoft Technology Associate, Html5 Application Development Fundamentals

High School Diploma, High School

Certificate Of Undergraduate Studies, Information Technology