• Deliver impactful customer training both onsite and offsite, ensuring content aligns with strategic goals and enhances client product utilization.• Design and deliver high-quality training for field teams and key stakeholders, strengthening product knowledge and service delivery consistency.• Spearhead the design and development of internal training programs, including setting training strategies, crafting content, and developing assessment tools to ensure effective knowledge… Show more • Deliver impactful customer training both onsite and offsite, ensuring content aligns with strategic goals and enhances client product utilization.• Design and deliver high-quality training for field teams and key stakeholders, strengthening product knowledge and service delivery consistency.• Spearhead the design and development of internal training programs, including setting training strategies, crafting content, and developing assessment tools to ensure effective knowledge transfer.• Drive continuous improvement initiatives for the internal education program, fostering an adaptable and high-performing team.• Serve as a second-level escalation point for complex technical and clinical inquiries, streamlining issue resolution within the area of responsibility.• Ensure certification standards are met and maintained, setting a benchmark for excellence within the team and organization.• Actively participate in and contribute to professional development through continuing education sessions and knowledge transfer meetings, ensuring the team remains at the forefront of industry advancements.• Collect, evaluate, and relay product feedback from customers and field personnel to R&D, playing a pivotal role in shaping product improvements and innovations.• Establish and maintain open lines of communication with R&D and other cross-functional teams, aligning training and support efforts with broader organizational goals. Show less

• Provide OR support and training for complex procedures, optimizing Brainlab product use to maximize customer benefits• Manage customer engagements from pre-sales through installation, training, and post-sales service, including case coverage and equipment maintenance• Coordinate seamless software updates, handling technical integration and customer education on new features• Build long-term customer relationships through expert training and demonstration of clinical value… Show more • Provide OR support and training for complex procedures, optimizing Brainlab product use to maximize customer benefits• Manage customer engagements from pre-sales through installation, training, and post-sales service, including case coverage and equipment maintenance• Coordinate seamless software updates, handling technical integration and customer education on new features• Build long-term customer relationships through expert training and demonstration of clinical value, enhancing brand loyalty• Act as the main contact for customers, conducting site visits, assessing product usage, and driving revenue through service contracts and upgrades• Guide customers on best-practice workflows to enhance efficiency and outcomes• Mentor new team members to support onboarding and skill development• Maintain comprehensive service documentation in Brainlab’s CRM, tracking service history and customer interactions• Collaborate with Support Specialists on system installation, calibration, and troubleshooting, including third-party integrations• Resolve software issues in coordination with Customer Care, ensuring consistent communication and satisfaction• Strengthen internal relationships to align sales and service teams for maximum customer impact• Assist Sales by demonstrating and evaluating Brainlab products at events, positioning Brainlab as a preferred solution provider• Work with Regional Managers to assess account needs and identify opportunities for growth• Proactively engage customers to recommend upgrades and additional solutions, supporting long-term retention• Build relationships with influential surgeons to enhance Brainlab’s reputation as a trusted partner• Leverage insights on competitor products and industry trends to strategically position Brainlab in key accounts Show less

• Engage closely with doctors, therapists, patients, and caregivers to assess and address clinical needs, ensuring that solutions effectively support patient care• Meet regularly with senior health service managers to discuss findings, share insights, and align on clinical priorities and improvements• Respond to technical inquiries from hospitals, general practitioners, and other medical facilities, offering guidance on new equipment integration and best practices• Lead efforts to… Show more • Engage closely with doctors, therapists, patients, and caregivers to assess and address clinical needs, ensuring that solutions effectively support patient care• Meet regularly with senior health service managers to discuss findings, share insights, and align on clinical priorities and improvements• Respond to technical inquiries from hospitals, general practitioners, and other medical facilities, offering guidance on new equipment integration and best practices• Lead efforts to test, maintain, and repair clinical equipment, ensuring compliance with safety standards and reliability for patient care• Conduct training sessions for technical and clinical teams to enhance equipment handling, operational efficiency, and safety awareness• Lead investigations into safety-related incidents, identifying root causes and implementing preventive measures to uphold a safe clinical environment• Liaise with medical, engineering, and scientific teams to drive cross-functional initiatives and maintain seamless communication on clinical and technical projects Show less

• Led first-line repair and service operations for medical equipment, establishing processes to ensure swift, efficient responses and minimize downtime• Developed and managed maintenance schedules, including planned, preventative, and breakdown maintenance, to maximize equipment reliability and operational readiness• Supervised electronic and component-level repairs across all devices, optimizing performance and extending service life• Managed asset tracking systems and inventory… Show more • Led first-line repair and service operations for medical equipment, establishing processes to ensure swift, efficient responses and minimize downtime• Developed and managed maintenance schedules, including planned, preventative, and breakdown maintenance, to maximize equipment reliability and operational readiness• Supervised electronic and component-level repairs across all devices, optimizing performance and extending service life• Managed asset tracking systems and inventory for medical devices, ensuring accurate inventory control, compliance, and efficient resource allocation• Implemented cost-saving strategies in repair, maintenance, and stock management, reducing maintenance expenses by optimizing in-house repairs and creating a stock management system to cut spare part costs• Trained hospital staff on the operation and maintenance of medical devices, building a knowledgeable team equipped to handle routine technical issues• Oversaw the deployment, maintenance, and lifecycle management of new and existing medical equipment across the hospital, ensuring all devices met operational and safety standards• Led problem-solving efforts for on-site IT, PBX systems, and nurse call systems, ensuring seamless hospital communications and continuous patient care support Show less

• Oversaw repairs and maintenance services for a wide range of medical devices, ensuring operational reliability and patient safety• Increased sales of medical devices and consumables by fostering strong client relationships and meeting product demand• Organized and conducted training sessions for doctors, nurses, and technical staff on medical device operation, enhancing user proficiency and device safety• Delivered technical support across hospitals in the Eastern Cape and… Show more • Oversaw repairs and maintenance services for a wide range of medical devices, ensuring operational reliability and patient safety• Increased sales of medical devices and consumables by fostering strong client relationships and meeting product demand• Organized and conducted training sessions for doctors, nurses, and technical staff on medical device operation, enhancing user proficiency and device safety• Delivered technical support across hospitals in the Eastern Cape and provided services to clients in oil rigs, factories, and the agricultural sector• Coordinated installation and commissioning of new medical devices, collaborating with clients, suppliers, and team members to ensure proper integration and function• Built and maintained strong client and supplier relationships to support ongoing service needs and project requirements• Directed daily operations and delegated tasks among team members, streamlining service and maintenance processes• Supervised junior technicians, overseeing workload distribution and mentoring for skill development• Achieved certification on Dräger medical devices, enhancing expertise for installations, maintenance, and training Show less

• Interpreted and implemented electrical, pneumatic, and mechanical drawings, ensuring compliance with project specifications• Wired and assembled electrical panels per electrical schematics, handling multiple panels per project• Assembled pneumatic panels based on pneumatic drawings, completing multiple panels per installation• Labelled all panels, wires, and pneumatics meticulously, ensuring accurate troubleshooting and future maintenance• Assembled and commissioned automotive… Show more • Interpreted and implemented electrical, pneumatic, and mechanical drawings, ensuring compliance with project specifications• Wired and assembled electrical panels per electrical schematics, handling multiple panels per project• Assembled pneumatic panels based on pneumatic drawings, completing multiple panels per installation• Labelled all panels, wires, and pneumatics meticulously, ensuring accurate troubleshooting and future maintenance• Assembled and commissioned automotive machines, achieving successful operation and reduced downtime• Provided ongoing technical support post-installation, resolving client issues and optimizing equipment uptime• Collaborated directly with clients to define product requirements, aligning with their operational needs and compliance standards Show less