Assist in development of new centralized destruction processHigh attention to detailDirect customer interaction via telephone/”High Risk” client managementAccount manager assistanceMaintain and exceed constant KPI achievement on daily/weekly basisFluid use of multiple specialty/Microsoft based programs simultaneously

Quality checked and processed email requests from Account ManagersCreated request tickets for customers through Service Manager Serves as a support analyst for users that require help accessing internal systemCustomer relations for internal sales forceCreated and modified accounts for customers in US/Cananda/EuropeCommunicated with Account Managers regarding special requests/projectsProcessed inventory data transfers through system

Filed and transported records to and from Record CenterEntered new records into computer databaseQuality checked records for accuracy before and after they were enteredAdded daily activity to Excel spreadsheet Microfilmed lab notebooksScheduled record destruction pick-ups

Handled client correspondenceGreeted and directed visitors / customers to their destination and provided general information Answered multi-line telephone, routed calls, and took accurate messages Scheduled appointments for therapy and rehabTracked staff meeting notesTook attendance for group meetingsFiled, copied, and faxed confidential documents