• Prepare substitute and substitute paraprofessional schedules daily. • Maintain accurate records of certificated substitute assignments, coordinating with Human Resources and site administration for efficient assignment management.• Responsible for the maintenance and completion of employee attendance forms. Maintain employee daily attendance information via Leave Tracking for site certificated, classified, and management employees.• Manage variety of calendars for principal and staff, scheduling meetings and the use of school facilities.• Process Payroll pay claims for substitutes and other school-site personnel, ensuring accurate and timely compensation.• Conduct bank deposit activities, including cash-handling and maintaining financial records.• Prepare, reconcile, and maintain site budgets, including Visa cards and processing monthly statements.• Served as office manager in relation to clerical personnel, overseeing daily tasks and performance.

• Advised applicants, undergraduate, and graduate students regarding: Admissions, Registrar, Student Billing, Summer Session, Extension, and Financial Aid daily.• Applied professional Student Services concepts in providing Enrollment Services to students, staff, faculty, and general public.• Updated and maintained Salesforce database of student interactions for assessment purposes and quality assurance.• Collected and shared assessment statistics with various Enrollment Services offices.• Coordinated access to other services across campus for students, staff, faculty, and visitors.• Delivered seamless student-centered service by rapidly processing add/drop requests, registration overrides, and informing them on how to establish residency for the purposes of tuition and veteran affair benefits.• Collaborated with multiple enrollment service units, streamlining requests and troubleshooting complex issues, including web-based application errors.• Ensured strict confidentiality of student records as required by Family Educational Rights and Privacy Act (FERPA).

• Reviewed and reconciled departmental budget of up to $20,000 regarding purchases and event planning expenses. • Provided comprehensive communications support and collaboration with central offices (Academic Personnel, Procurement, Space, Web management, Facilities, IT, Registrar, Human Resources) to address inquiries and convey essential information to departmental leadership.• Advised department chairs on campus policies and procedures related to business services and systems, ensuring effective departmental operations.• Created and disseminated surveys, analyzing data and generating reports to support data-driven decision-making.• Maintained department records and compiled information into reports, ensuring accurate and up-to-date data. • Planned and managed medium to moderately complex events, coordinating with multiple sources, including public institutions, research institutions, private sector interests, alumni, and donors.• Designed engaging flyers for departmental events of up to 100+ people using Canva and engagement strategies focused on target audiences.

• Updated student records with personal information changes and process daily requests for transcripts, enrollment verifications, and major/minor changes,• Performed accuracy checks of student records before organizing and maintaining the data through our database.• Provided administrative assistance to office personnel with special projects involving student degree clearance, residency certifications, and university withdrawals and cancellations.

• Worked as receptionist for the Executive Chancellor’s Suite by managing main phone line to university, responding to online chat service, and in-person/email inquiries regarding financial aid, registration, and admissions. All customer interactions were tracked via Salesforce database.• Assisted SFC personnel with coordination of campus-wide events such as New Student Orientations, Bobcat Day, and preview days for prospective students. • Developed graphics and digital designs (digital bulletins) to advertise campus-wide events and resources for students using Photoshop, SCALA, and Canva.• Oversee campus mascot social media platforms (with audience of over 2,300+ followers) to engage student population and promote enrollment/campus administrative services, important registration deadlines, and student resources available.