Christopher Branham Email & Phone Number

Holden, Wv, Us

Playing a crucial role in ensuring smooth IT operations within the organization. Primary focus is to provide efficient technical support to end-users, addressing their needs promptly and effectively. Helpdesk Support:Respond to user inquiries via phone, email, or chat, addressing a wide range of technical issues.Troubleshoot and resolve problems related to password resets, peripheral devices, and software installations.Assist users with accessing and using IT systems, including Active Directory (AD), Office 365, and Exchange accounts.Workstation Management:Perform workstation patching and updates to maintain security and functionality.Ensure that all hardware and software components are up-to-date and functioning optimally.Service Level Agreements (SLAs):Adhere to strict SLAs set by clients to deliver exceptional managed service experiences.Prioritize and manage tickets efficiently to meet response and resolution timeframes.Large-Scale Migration:Currently involved in supporting a significant migration project between two clients, impacting several thousand users.Collaborate with cross-functional teams to ensure a seamless transition and minimal disruption.Qualifications:Proficiency in common software programs and hardware components.Familiarity with resolving technical issues and providing end-user support.Hands-on experience with remote troubleshooting tools and automation programs.

•Provide comprehensive support within the Network Operations Center, serving a diverse client base of over 100 organizations.•Effectively resolved Severity 1 Critical incidents within strict response times, adhering to Service Level Agreements as low as 15 minutes.•Conducted server administration tasks, ensuring seamless user/group management, security permissions, group policy configuration, event log analysis, and resource monitoring.•Utilized advanced software suites like Kaseya, Logicmonitor, and Meraki to monitor network and server health.•Monitored virtual machines on platforms such as Azure, Hyper-V, ESXI, and AWS to maintain optimal performance.•Demonstrated proficiency in Windows System administration to support critical operations.•Work alongside systems and network administration teams to address complex issues within specific service level agreements.•Continuously expand knowledge by updating the internal content and video delivery solutions base.•Led regular end-of-shift meetings, fostering teamwork and knowledge sharing within the NOC.

•Hired to help develop a newly acquired franchise location for a company that operates nine stores•Increased average monthly revenue by 82% in the year following the store's acquisition•Became a Certified IPC Specialist (CIS) in order to expand micro-soldering services the company could provide to customers

Charlotte, North Carolina, United States

• Self-taught micro soldering skills; led team in applying these skills toward repairs and increased store revenue by completing more complex repairs than were previously possible• Served as a point of escalation for other stores in completing difficult and delicate repairs• Helped educate customers in effective use of Android, iOS, Windows, and MacOS software• Brought cost of repairs and repair failure rates down by staying up to date on new, improved repair procedures and component suppliers