Christopher Branham Email & Phone Number

Holden, WV, US

Playing a crucial role in ensuring smooth IT operations within the organization. Primary focus is to provide efficient technical support to end-users, addressing their needs promptly and effectively. Helpdesk Support:Respond to user inquiries via phone, email, or chat, addressing a wide range of technical issues.Troubleshoot and resolve problems related to.

• Provide comprehensive support within the Network Operations Center, serving a diverse client base of over 100 organizations.
• Effectively resolved Severity 1 Critical incidents within strict response times, adhering to Service Level Agreements as low as 15 minutes.
• Conducted server administration tasks, ensuring seamless user/group management, security permissions, group policy configuration, event log analysis, and resource monitoring.
• Utilized advanced software suites like Kaseya, Logicmonitor, and Meraki to monitor network and server health.
• Monitored virtual machines on platforms such as Azure, Hyper-V, ESXI, and AWS to maintain optimal performance.
• Demonstrated proficiency in Windows System administration to support critical operations.

• Hired to help develop a newly acquired franchise location for a company that operates nine stores
• Increased average monthly revenue by 82% in the year following the store's acquisition
• Became a Certified IPC Specialist (CIS) in order to expand micro-soldering services the company could provide to customers

Charlotte, North Carolina, United States

• Self-taught micro soldering skills; led team in applying these skills toward repairs and increased store revenue by completing more complex repairs than were previously possible
• Served as a point of escalation for other stores in completing difficult and delicate repairs
• Helped educate customers in effective use of Android, iOS, Windows, and MacOS software
• Brought cost of repairs and repair failure rates down by staying up to date on new, improved repair procedures and component suppliers