Christopher Brintley Email & Phone Number

Charlotte, North Carolina, United States

• Oversee all modes of transportation.
• Develop and deploy logistics cost out projects
• Responsible for approval process of ocean invoicing and cost management
• Ensure carriers performance metrics are at goal and maintain carrier scorecard
• Develop, standardize, and distribute monthly logistics dashboard reporting

Charlotte, North Carolina Area

• Oversee the process for all truck load moves for a number of Masonite facilities throughout North America.
• Work on savings Projects for Logistics moves by masonite Facilities
• Work with carriers on rate reductions and freight optimization on all loads
• Provide excellent service to plant managers and customers
• Tracking and tracing shipments from pickup to delivery
• Capture price inflation causes and work to mitigate cost Utilize TMS to mange shipments and analyze data

Charlotte, North Carolina Area

• Analyze customer invoices and correct/resolve any billing disputes.
• Assist customer care professionals answering questions and providing coaching to ensure specialist understand all product/services available, and has strong knowledge of policies and procedures.
• Works with supervisors to ensure team and customer care professional development.
• Assist in handling escalated problem solving issues and difficult customer calls, while working with the management team
• Assist in building a team environment

Greensboro, North Carolina

• Provide clients with the highest level of professionalism and positive customer service through daily communications.
• Provide excellent customer service through troubleshooting cable, internet, and phone services to satisfy and retain customers
• An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues, and win customer loyalty
• Resolve an average of 500 inquiries a month while consistently meeting performance benchmarks in all areas. (Customer Satisfaction, Resolution)
• Mentor new hires on the proper policies and procedures for Time Warner Cable's CSR group
• Highlights: Customer Service Professional: Overall Win Together Star Performer and Directors Award

Mcleansville, North Carolina

• Provide excellent customer service through troubleshooting wireless devices
• Mentor new hires on proper communication and performance
• Meet weekly performance metrics