Christopher Brintley Email & Phone Number

Charlotte, North Carolina, United States

• Oversee all modes of transportation. • Develop and deploy logistics cost out projects• Responsible for approval process of ocean invoicing and cost management • Ensure carriers performance metrics are at goal and maintain carrier scorecard• Develop, standardize, and distribute monthly logistics dashboard reporting

Charlotte, North Carolina Area

• Oversee the process for all truck load moves for a number of Masonite facilities throughout North America.• Work on savings Projects for Logistics moves by masonite Facilities• Work with carriers on rate reductions and freight optimization on all loads• Provide excellent service to plant managers and customers• Tracking and tracing shipments from pickup to delivery• Capture price inflation causes and work to mitigate cost Utilize TMS to mange shipments and analyze data

Charlotte, North Carolina Area

• Analyze customer invoices and correct/resolve any billing disputes. • Assist customer care professionals answering questions and providing coaching to ensure specialist understand all product/services available, and has strong knowledge of policies and procedures. • Works with supervisors to ensure team and customer care professional development.• Assist in handling escalated problem solving issues and difficult customer calls, while working with the management team• Assist in building a team environment

Greensboro, North Carolina

-• Provide clients with the highest level of professionalism and positive customer service through daily communications.• Provide excellent customer service through troubleshooting cable, internet, and phone services to satisfy and retain customers• An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues, and win customer loyalty• Resolve an average of 500 inquiries a month while consistently meeting performance benchmarks in all areas. (Customer Satisfaction, Resolution)• Mentor new hires on the proper policies and procedures for Time Warner Cable's CSR group• Highlights: Customer Service Professional: Overall Win Together Star Performer and Directors Award

Mcleansville, North Carolina

• Provide excellent customer service through troubleshooting wireless devices• Mentor new hires on proper communication and performance• Meet weekly performance metrics