Duty Manager, Freedom Leisure, SandwichCentre management, including team support, cash handling and a high level of customer service. Contracts ManagerManagement of 60 contracts with freedom leisure which involves, arranging bookings, raising invoices, allocating space for contracts, calculating income, collecting over-due debts.Events managerBooking events, arranging entertainment, event completion.Customer Service LeaderUpdating customer service database, arranging for surveys to be completed and analysing surveys. Dealing with complaints, either verbally, by letter or by email. Dealing with all customer service issues. Course ManagerArranging course instructors, promoting and advertising to ensure the course is full.

Fitness Consultant, Pfizer Health & Fitness ClubProvision of support and personalised training programmes for Pfizer employees. Day to day general duties included: maintaining equipment, reception desk duties, promotional activities, dealing with members’ queries.