Recruiting, interviewing, background/eligibility verifications, onboarding and training. Performance and talent management as well as benefit program & HRIS maintenance, employee recognition, disciplinary, and termination administration.​​PA certified K-12 substitute teacher for a variety of public schools in northwest Pennsylvania.MS Office/Small Business Networking: One-on-one user support and application development for many of the current MS Office applications, as well as CAT5/6 network installation and repair.Product Management: Marketing, sales, and end-user training/support for VoIP Communication Systems (Allworx, ShoreTel, Avaya).

Administered and supported a variety of HR policies, procedures, and initiatives for both bargaining and non-bargaining employees. Maintained a strong attention to detail, tracking, and follow-up to ensure excellent customer service with a high degree of confidentiality on various employee relations matters, disciplinary actions, employee engagement, and talent management activities. Supported medical case management and safety-focused compliance efforts companywide.

Sales Engineer for ShoreTel IP communications, LifeSize video collaboration systems, Brightsign and Hyper wall Digital signage

--> Instructional Designer, Corporate Learning: Designed and assisted in reporting on multiple training programs; some with new approaches, i.e., a Material Damage DVD, a re-underwriting program, EFL Annuities, and Colossus online training programs. Tracked and reported business impact of all program.--> e-Learning Specialist: Helped with introduction of SkillSoft online learning company wide; designed a “Take 5” incentive program to track usage, performance and rewards earned. Created numerous reports to document value/benefit and compare to traditional learning options.--> HRIS Analyst: Created and performed ongoing reporting/analysis of sensitive employee and agent benefits data from multiple databases utilizing Crystal Reports, Access, Excel and various vendor-supplied software packages. Lead Analyst for annual open enrollment data exchange with all three major health vendors. Lead Project Manager and designer/analyst for a large variety of online surveys administered to Employees and Agents each year. Responsible for regular reporting on health incentive programs and their multiple incentive schemes and helped with new marketing approaches for increased participation.

--> Sales Engineer/Data Sales Trainer: Training Program Designer/Developer/Delivery for a variety of voice and data services nationwide. Product Development Team Lead to deploy and sell new voice and data services (Internet, ISND, DSL, private lines) and support sales. Strategic Consultant for sales of large customer solutions and technical support for integrating new technologies.--> Internet Sales Specialist/Business Sales Rep: Managed startup and regional business development for new Internet Service Provider Division- sales, marketing, promotions, customer service, technical support and network management.--> Business Sales: Sold voice and data products and services- phone systems, long distance, cellular, data circuits and internet accounts.--> Installation & Repair Dispatcher: Handled trouble calls, dispatched union and non-union repair staff, scheduled service orders. Created and submitted required New York State reports.