Responsible for guiding technical direction, ensuring high-quality software delivery, and fostering a collaborative team environment. Leveraging technical expertise in Chatbots, Automation, Language Models & GenAI with leadership skills to drive project success and mentor team members, ultimately aligning engineering efforts with business objectives. Key Responsibilities:- Technical Leadership: Provide guidance on software architecture and design decisions, ensuring alignment with industry best practices and project requirements.- Team Mentorship: Mentor and develop team members through regular feedback, code reviews, and knowledge-sharing sessions to enhance their skills and career growth.- Project Management: Coordinate with product management and stakeholders to define project scopes, timelines, and deliverables, ensuring projects are completed on schedule.- Quality Assurance: Establish and enforce coding standards, testing protocols, and deployment processes to maintain high software quality and reliability.- Collaboration: Foster a culture of collaboration within the team and across departments, encouraging open communication and teamwork to achieve common goals.

Responsible for:• the tooling, architecture, and infrastructure of the bank's Conversational AI platforms, some of which are already hosted in the public cloud.• ensuring the continued success of existing Chat Bots and Conversational AI adoptions.• providing leadership around new ways of engineering, acting as a change agent and fostering a test and learn approach.• helping develop the bank's future strategy in Conversational AI

Core Responsibilities:• Defining design patterns and solution designs utilising existing lab capabilities as well as cross lab initiatives (RPA, OCR, NLE, Virtual Assistant and other digital products),• Reviewing design patterns for enhancements to the Technical Support capabilities,• Leading the planning, definition and delivery of new lab capabilities and initiatives,• Providing product knowledge for all lab supported products and technical knowledge of the underlying designs and infrastructure.Supporting Responsibilities:• Supports the technical product roadmap through the identification and scoping of new enhancements• Supports the technical product roadmap through the scoping of new ways to utilise existing capabilities• Supports the delivery of run and RTL improvements where required• Supports with lower environment engineering tasks and experiments• Supports with the Lab Product RTL governance and support where appropriate

Accountable and Responsible for:• Acting as a technical expert for Blue Prism RPA, ABBYY FlexiCapture OCR/ NLP and internal organisation supporting infrastructure• Supporting existing RPA Hubs with Route to Live governance• Ensuring the overall RPA platform remains stable and effective• Performing RCA activity to support in the resolution of incidents• Leading in the delivery of enhanced Optical Character Recognition (OCR) and Natural Language Processing (NLP) models through ABBYY FlexiCapture• Leading in the delivery of key RPA solutions to support additional Intelligent Automation products such as Speech to Text, Virtual Assistants and Automated Redactions• Leading in the delivery of enhanced RPA solutions utilising both SOAP and REST APIs, SQL Server databases and Oracle Databases

Accountable & Responsible for:• Leading in the delivery of new Intelligent Automation solutions utilising Robotic Process Automation (RPA)• Supporting in the delivery of additional (RPA+) capabilities within Lloyds Banking Group • Maintaining and enhancing existing RPA solutions within the control of the RPA Centre of Excellence• Delivering and maintaining key RPA solution between Blue Prism and ABBY FlexiCapture for enhanced Intelligent Optical Character Recognition• Supporting federated RPA Hubs with Route To Live governance

Accountable & Responsible for:• Identifying new potential RPA candidates by working with key Business Stakeholders to provide greater knowledge of Robotics and it’s benefits• Completing accurate and detailed RPA Opportunity assessments to develop business cases and identify both FTE based and non-FTE based benefits • Support the creation of a delivery backlog for process automation using JIRA• Process optimisation prior to any RPA design and development• Shaping and designing RPA solutions including the understanding and documenting of the business processes in line with Blue Prism and internal standards and best practices• End to End management of Business Readiness during the RPA lifecycle • Development of Blue Prism process solutions in accordance with standard Blue Prism design principles and conventions.• Creating and maintaining solution documentation.• Documenting, organising and completion of multiple facets of testing• Identifying infrastructure changes to support in-flight and BAU RPA solutions• Problem solving of issues, including the management and analysis of exceptions and terminations that arise and providing timely responses and solutions as required• Supporting the Operational Teams during the UAT and deployment• Identifying and developing improvements to existing RPA governance models

Accountable & Responsible for:• Delivery and embedding of Strategic, Business Led, Audit actions and Project Workstreams• Delivery of key Business Readiness tasks and outputs such as the production of Process Maps, Training and Support Material and Scripting• Ensuring all Operational requirements are identified and captured across all types of change through effective Requirements Elicitation and Definition.• Identification of Operating Model implications and the completion of relevant mitigating actions including Ops Model redesign where required• Leading the engagement and management of Stakeholders across a wide Business Function to ensure that all Stakeholder requirements are understood and can be successfully delivered• Identification of risks, issues and blockers to Business Readiness along with the associated management of these elements and escalation where required• Lead as Project Manager, Business Analyst and Business lead on Operational projects• Supporting an existing Robotics Process Automation (RPA) hub with the ongoing identification, shaping, development and deployment of new RPA solutions and the management of existing RPA solutions (side of desk)

• Successfully led and managed a high performing group of a blended Telephony and Workflow colleagues resulting in the promotion of over half the team within 12 months• Responsible for the management of incoming workflow for onshore colleagues and supporting the relationship and work management of offshore colleagues• Successfully led a workstream under a 'Service Excellence' banner to simplify and align underwriting rules against 13 Home Insurance products• Deputised and supported the management of the Home Customer Services operation during a period of difficulty, successfully delivering a 'back to green' service plan• Responsible for driving Continuous Improvement initiatives through the application of lean tools• Self taught Visual Basic in order to develop and deliver numerous system automation tools

• Responsible for the resolution of servicing related Home Insurance demand direct from Customers via a variety of channels,• Approved Operational Underwriting SME, responsible for the handling of and resolution of non-standard underwriting queries across a book of c.3 million policies and c.200 call handlers• Consistently acted as SME and referral point for Home Insurance change